Customer Success Engineer

**Responsibilities**: - Develop strategic customer relationships and drive high levels of adoption and ongoing satisfaction. - Own the renewal process, participating in renewal contract structure, ensuring high levels of customer retention. - Collaborate with Sales, Customer Service, Product, and Engineering teams to maximize customer success and account...

Responsibilities: - Provide technical assistance (remotely and onsite) to customers - Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer - Handle TAC tickets and resolve customer technical complaints within stipulated TTR (Time to Resolve) SLA - Execute and lead service interventions such...

**About Us**: Nitecore is a leading brand specializing in high-performance lighting and outdoor products. We are committed to delivering exceptional products and experiences to our customers, both B2C through our eCommerce store and B2B including retail shops. We are seeking a passionate and dedicated Customer Success Manager to join our team and drive...

**Competitive Salary and Work Benefit Package**: - **Global Training & Development Opportunities**: - **Multi Cultural Work Environment** **Responsibilities**: - Develop production tools, methods and work instructions for new products introduction projects focusing on built in quality control and poka yoke - Participate in investigating and resolving any...

Reports to Director of customer success (APAC), the successful individual will be part of Global customer success department. The Individual will be responsible for management of regional support team including resources, ticket assignment/queue management, delivery of post-sale services and customer relationship management. This individual will be an...

**Competitive Salary and Work Benefit Package**: - **Global Training & Development Opportunities**: - **Multi Cultural Work Environment** **Responsibilities**: - Develop production tools, methods and work instructions for new products introduction projects focusing on built in quality control and poka yoke - Participate in investigating and resolving...

About Us Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia's asset-centric industries with superior technology to elevate service...

European semiconductor material company Response and engage to customers' expectation on quality issues and seek an alignment Conduct investigation into customers' complaints, set up KPI and monitor progress with relevant stakeholders Drive to ensure internal gaps between customers requirement and manufacturing are closed Use 8D methodology in meeting to...

**Customer Service Officer** **(Position 1)** **Responsibilities** - Support on all technical, operations, and logistic matters - Handle and liaise incoming shipment - Prepare quotation/Delivery order - Update daily jobs on CRM system - Follow up with Customer on site situation/installation date/demo/training - Coordinate on all site installation/delivery...

Job Responsibilities: - Participate in sales calls and prospect visits, providing product demonstrations in person and/or via WebEx etc, and working with prospects at both a technical and business level to show how NCS Engineering can address their business needs. - Able to conduct the aviation solution POC for the clients - Possess demonstrable skills in...