Senior Engineer, Customer Success

**Responsibilities**: - Develop strategic customer relationships and drive high levels of adoption and ongoing satisfaction. - Own the renewal process, participating in renewal contract structure, ensuring high levels of customer retention. - Collaborate with Sales, Customer Service, Product, and Engineering teams to maximize customer success and account...

Responsibilities Ensuring TAC tickets and resolve customer technical complaints within stipulated TTR (Time to Resolve) SLA - Execute and lead service interventions such as system upgrades, configuration changes and preventive maintenances - Replicate customer problems in lab, escalate issues to engineering when engineering help is required either in...

**About Us**: Nitecore is a leading brand specializing in high-performance lighting and outdoor products. We are committed to delivering exceptional products and experiences to our customers, both B2C through our eCommerce store and B2B including retail shops. We are seeking a passionate and dedicated Customer Success Manager to join our team and drive...

**We are looking for a Customer Success Manager to ensure an outstanding post-purchase experience for our B2C and B2B customers.** You should have a strong background in customer success, account management, and eCommerce. This role is critical in retaining customers by ensuring they are well-stocked and continuously engaged with promotions, leading to...

**Competitive Salary and Work Benefit Package**: - **Global Training & Development Opportunities**: - **Multi Cultural Work Environment** **Responsibilities**: - Develop production tools, methods and work instructions for new products introduction projects focusing on built in quality control and poka yoke - Participate in investigating and resolving any...

**Competitive Salary and Work Benefit Package**: - **Global Training & Development Opportunities**: - **Multi Cultural Work Environment** **Responsibilities**: - Develop production tools, methods and work instructions for new products introduction projects focusing on built in quality control and poka yoke - Participate in investigating and resolving any...

**Competitive Salary and Work Benefit Package**: - **Global Training & Development Opportunities**: - **Multi Cultural Work Environment** **Responsibilities**: - Develop production tools, methods and work instructions for new products introduction projects focusing on built in quality control and poka yoke - Participate in investigating and resolving any...

Reports to Director of customer success (APAC), the successful individual will be part of Global customer success department. The Individual will be responsible for management of regional support team including resources, ticket assignment/queue management, delivery of post-sale services and customer relationship management. This individual will be an...

**Competitive Salary and Work Benefit Package**: - **Global Training & Development Opportunities**: - **Multi Cultural Work Environment** **Responsibilities**: - Develop production tools, methods and work instructions for new products introduction projects focusing on built in quality control and poka yoke - Participate in investigating and resolving...

About Us Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia's asset-centric industries with superior technology to elevate service...