Customer Success Manager

4 days ago

Ang Mo Kio, Singapore Nitecore Singapore Full time

**About Us**:
Nitecore is a leading brand specializing in high-performance lighting and outdoor products. We are committed to delivering exceptional products and experiences to our customers, both B2C through our eCommerce store and B2B including retail shops. We are seeking a passionate and dedicated Customer Success Manager to join our team and drive customer satisfaction, retention, and loyalty.

**Key Responsibilities**:

- **Customer Experience Management**:

- Manage and enhance the customer journey post-purchase for both online and retail customers.
- Act as the primary point of contact for customer inquiries and issues, providing timely and effective resolutions.
- Gather and analyze customer feedback to improve products and services, ensuring a high level of customer satisfaction.
- **Account Management for B2B and Retail Shops**:

- Maintain strong relationships with retail shops and B2B clients.
- Ensure retail shops are adequately stocked with Nitecore products, coordinating with sales and logistics teams for inventory management.
- **Online Customer Engagement**:

- Create and manage promotional campaigns aimed at increasing customer engagement and driving repeat purchases.
- **Customer Retention**:

- Identify and address customer pain points to improve retention rates.
- Develop and implement loyalty programs and initiatives to encourage repeat purchases from both B2C and B2B customers.
- Track and analyze customer retention metrics, providing regular reports to management.
- **Data Management and Reporting**:

- Maintain accurate records of customer interactions and transactions.
- Prepare and present reports on customer success metrics to management, using data to inform strategies and improvements.

**Key Results**:

- Achieve high customer satisfaction scores for both online and retail customers.
- Ensure 100% stocking levels for retail shops within agreed timelines.
- Increase customer engagement with online and offline promotions.
- Achieve increase in repeat purchases within a specified period.
- Improve customer retention rate over a specified period.
- Successfully onboard and retain new B2B clients per quarter.
- Increase the lifetime value of B2C customers by fostering loyalty and repeat purchases.

**Requirements**:

- **Education and Experience**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3-5 years of experience in customer success, account management, or a similar role, with a focus on eCommerce and retail management.
- **Skills and Competencies**:

- Strong interpersonal and communication skills.
- Excellent problem-solving and analytical abilities.
- Ability to manage multiple accounts and projects simultaneously.
- **Personal Attributes**:

- Customer-centric mindset with a passion for delivering outstanding service.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Proactive and adaptable to changing business needs.

Pay: $3,000.00 - $5,000.00 per month

Schedule:

- Day shift
- Monday to Friday

License/Certification:

- Singapore IC or PR (required)

Work Location: In person

  • Customer Success Executive

    3 days ago

    Ang Mo Kio, Singapore SEMNET PTE. LTD. Full time

    **Responsibilities**: - Develop strategic customer relationships and drive high levels of adoption and ongoing satisfaction. - Own the renewal process, participating in renewal contract structure, ensuring high levels of customer retention. - Collaborate with Sales, Customer Service, Product, and Engineering teams to maximize customer success and account...

  • Customer Success Executive

    2 weeks ago

    Ang Mo Kio, Singapore Nitecore Singapore Full time

    **We are looking for a Customer Success Manager to ensure an outstanding post-purchase experience for our B2C and B2B customers.** You should have a strong background in customer success, account management, and eCommerce. This role is critical in retaining customers by ensuring they are well-stocked and continuously engaged with promotions, leading to...

  • Customer Success Manager

    4 days ago

    Ang Mo Kio New Town, Singapore Kegmil Full time $4,000 - $7,000 per year

    About Us Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia's asset-centric industries with superior technology to elevate service...

  • Production Engineer

    6 hours ago

    Ang Mo Kio, Singapore MMC Success Pte Ltd Full time

    **Competitive Salary and Work Benefit Package**: - **Global Training & Development Opportunities**: - **Multi Cultural Work Environment** **Responsibilities**: - Develop production tools, methods and work instructions for new products introduction projects focusing on built in quality control and poka yoke - Participate in investigating and resolving any...

  • Production Engineer

    1 week ago

    Ang Mo Kio, Singapore MMC Success Pte Ltd Full time

    **Competitive Salary and Work Benefit Package**: - **Global Training & Development Opportunities**: - **Multi Cultural Work Environment** **Responsibilities**: - Develop production tools, methods and work instructions for new products introduction projects focusing on built in quality control and poka yoke - Participate in investigating and resolving any...

  • Production Engineer

    7 days ago

    Ang Mo Kio, Singapore MMC Success Pte Ltd Full time

    **Competitive Salary and Work Benefit Package**: - **Global Training & Development Opportunities**: - **Multi Cultural Work Environment** **Responsibilities**: - Develop production tools, methods and work instructions for new products introduction projects focusing on built in quality control and poka yoke - Participate in investigating and resolving any...

  • Customer Service Officer

    2 weeks ago

    Ang Mo Kio, Singapore HARWIN ASIA PTE. LTD. Full time

    2 years exp **Roles & Responsibilities** DUTIES AND RESPONSIBILITIES The successful applicant will carry out the following duties and responsibilities: - Handle a large volume of incoming Sales orders and Purchase orders - Quickly detect and analyse each customer’s needs in order to assist them - Offer accurate and appropriate advice to each customer...

  • Production Planner

    6 days ago

    Ang Mo Kio, Singapore MMC Success Pte Ltd Full time

    **Career Growth & Development Opportunities**: - **Comprehensive Employee Benefits**: - **Friendly Working Environment** **Responsibilities**: - Responsible for creating and maintaining master schedule for material and capacity planning balancing the supply and demand for a product family. - Create Purchase Order and acknowledge Sales Order from Supply...

  • Customer Relations Assistant

    2 weeks ago

    Ang Mo Kio, Singapore KIMIYA LEARNING PLACE LLP Full time

    **Roles & Responsibilities** - Address their needs and concerns efficiently and effectively. - Coordinate arrangement of trial lessons for relevent classes between tutor and student/parents. - Perform general administrative work (e.g. follow up on enquiries, provide general support to visitors, etc) - Update and report to Centre Manager on status of...

  • Customer-relations-manager-seniorswelcome

    2 weeks ago

    Ang Mo Kio, Singapore Yeap Transport Pte. Ltd. Full time

    **Responsibilities**: - Delivering a comprehensive service framework to address customers’ feedback - Maintaining customers’ accounts to keep a record of customer interaction and details of actions taken on our Yeap Transport Management System (YTMS) - Communicating and aligning with internal Ops Teams and HQ to address customer feedback and service...