Customer Success Executive

3 days ago


Ang Mo Kio, Singapore SEMNET PTE. LTD. Full time

**Responsibilities**:

- Develop strategic customer relationships and drive high levels of adoption and ongoing satisfaction.
- Own the renewal process, participating in renewal contract structure, ensuring high levels of customer retention.
- Collaborate with Sales, Customer Service, Product, and Engineering teams to maximize customer success and account growth.

**Desired Qualifications, Skills and Experience**:

- Demonstrable of Enterprise and/or Mid-Market account management and customer adoption experience, with a focus on revenue retention and renewals within an existing install base.
- Strong communication and problem solving skills
- Excellent customer management skills (including sales, account management, customer service)
- Background in selling/supporting technical products
- Additional language skills would be beneficial but not essential.



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