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Customer-relations-executive
2 weeks ago
**Responsibilities**:
- //JOB DESCRIPTION//- To deliver exceptionally high standard of customer service to prospects and existing clients
- Engage customers actively by identifying their needs and making relevant recommendations
- Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes
- Tabulation and analysis of data to determine the performance of customer relations
- Maintain and update parents/company’s particular in database and system
- Ensure compliance to prevailing SOPs for workplace safety, child safeguarding and related school and Company’s policy
- Work with school administrators to document and manage all pastoral management issues
- Coordinate and follow up on daily operational contingencies effectively
- To cover duties when operations colleague is unavailable
//REQUIREMENTS//- At least Two (2) years of working experience in a related field is required for this position
- O or A Levels or Diploma Holder in Hospitality, customer service or business administration or related studies
- Possess good customer service skills, has a sense of urgency and a positive attitude in work
- Must be able to work independently and under pressure in a fast paced work environment
- Knowledge in using MS office programs such as outlook, MS Excel and MS Words
- Excellent oral communication in English language, strong interpersonal and active listening skills
//Working Hours//- Monday to Friday, 8.00am to 6.00pm
- Non peak period: 8.30am to 5.30pm
Benefits
