Customer Support Specialist

As a Customer Support Specialist (Weekend), you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

**In this role, you will**:

- Identify and diagnose software issues to fix and improve the product experience for our customers
- Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
- Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
- Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
- Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

**We are looking for people who**:

- Can commit to working 3 weekdays and both weekends( Saturday and Sunday). Work shifts are from 8- 5pm Singapore time
- Are fluent in English
- Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
- Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
- Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
- Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
- Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
- Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
- Embody our HEART values and add to our company culture

**If you need accommodations or assistance due to a disability, please reach out to us **using this form**.** _This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process._

**_ Germany Applicants:_**_ (M/F/d) - link to HubSpot's Career Diversity page _here_._

**About HubSpot**

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.