Customer Support Specialist

6 days ago

Singapore TRAACKR Full time

Company Description
**Company Description**

**Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We have offices in San Francisco, New York, Boston, Paris, London, and Singapore.**

**We have fostered a culture that empowers our team to spend every ounce of energy towards solving our customers’ problems and powering their businesses through influencer marketing. It’s our method that tames the madness. Come join our incredible team**

**Job Description**:
Traackr is looking for a Customer Support Specialist to join our Customer Success Team. The Customer Support Specialist will be responsible for supporting customers and their use of the Traackr platform. We aim to deliver a best-in-class experience for every customer, at every touchpoint to ensure they can get the best value from the Traackr platform.

As a Customer Support Specialist, you’ll deliver exceptional service to our customers across their entire customer journey, from onboarding and training and beyond, with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.

As the first line of support to users, you will play a critical role within our wider Customer Success and Account Management teams. You will know how to manage requests from customers and identify the ways our technology or Customer Success teams can help them achieve their objectives.

Traackr has a very comprehensive feature set along with rapidly changing tech capabilities, so you’ll know how to find creative solutions to unique problems, thrive in challenging situations, and employ complex troubleshooting to get to the bottom of our customer's questions and issues. Your insights into customer demands and possible feature improvements will also give you the opportunity to play a key role in informing our product roadmap.

You’ll also play a key part in the onboarding of our new customers and users alongside our Customer Success Managers and Client Partners. As a Support Specialist, you’ll have extensive knowledge of the Traackr software, and therefore deliver engaging and impactful trainings and onboarding programs via webinar or online group training sessions with the end goal of ensuring our new customers can hit the ground running. You are comfortable presenting one on one or in large team settings and are able to break down complex concepts.

**What you’ll do**:

- Provide timely and well-articulated responses to users through our support interface, Intercom. Understand our product and services in enough detail to provide the most expert guidance to users
- Use problem-solving skills to troubleshoot complex technical issues
- Support our new customer onboarding process through account set-up and implementation as well as run platform trainings to facilitate adoption and usage Maintain a helpful and professional manner at all times
- Host trainings and/or working sessions with our customers to ensure they get the most out of the Traackr platform
- Create and/or update content for our help and online training tools
- Liaise with internal teams (data, engineering) to escalate and resolve customer issues
- Partner with Customer Success Managers and the Operations team to adapt our service level to reflect our company strategy
- Identify common problems; obtain and share customer feedback so that the product can be improved; your own contributions and suggestions will be important
- Support the wider Customer Success team on a wide variety of ad-hoc client projects including usage & adoption reporting, creation of presentations, account analysis, and more
- Partner with the CS Operations Director to improve current support processes

**Qualifications**:
**Traackr is looking for a Customer Support Specialist to join our Customer Success Team. The Customer Support Specialist will be responsible for supporting customers and their use of the Traackr platform. We aim to deliver a best-in-class experience for every customer, at every touchpoint to ensure they can get the best value from the Traackr platform.**

**As a Customer Support Specialist, you’ll deliver exceptional service to our customers across their entire customer journey, from onboarding and training and beyond, with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.**

**As the first line of support to users, you will play a critical role within our wider Customer Success and Account Management teams. You will know how to manage

  • Clinical Support Specialist

    1 week ago

    Singapore EILEITHYIA SPECIALIST PTE. LTD. Full time

    Job SummaryEILEITHYIA SPECIALIST PTE. LTD. is seeking a skilled Clinical Support Specialist to join our team. This role provides administrative support to our obstetric and gynaecological specialists, ensuring the smooth operation of our clinic.The ideal candidate will have experience in a healthcare setting, with excellent communication skills and the...

  • Customer Support Specialist

    5 days ago

    Singapore STACS Full time

    **Customer Support Specialist**: We are looking for a Customer Support Specialist to assist our customers when exploring or/and using our products and services. - The Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...

  • Customer Support Specialist

    5 days ago

    Singapore SGiMED The Healthcare Systems Company Full time

    For the role of Customer Support Specialist, you are someone who is proactive and has a keen eye for details. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able...

  • Medical Support Specialist

    1 week ago

    Singapore ORTHOPAEDIC SPECIALIST PRACTICE PTE. LTD. Full time

    We are an orthopaedic specialist practice dedicated to providing high-quality patient care. We are seeking a Medical Support Specialist to assist our surgeons in the clinic.Key Responsibilities:Registration of patients and management of appointment bookingsBooking of operating theatre time and making arrangements for surgeryChaperoning during treatment room...

  • Customer Support Specialist

    1 day ago

    Singapore JK Technology Full time

    Job Title: Customer Support SpecialistWe are looking for a highly skilled and dedicated Customer Support Specialist to join our team at JK Technology.The ideal candidate will have a strong passion for delivering exceptional customer service, be able to work in a dynamic environment, and possess a strong understanding of sales operations.Key...

  • IT Support Specialist

    7 days ago

    Singapore This is an IT support group Full time

    We are seeking a highly skilled and motivated IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical assistance and support to EUC users and ensuring the smooth operation. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a customer-focused attitude....

  • IT Support Specialist

    7 days ago

    Singapore This is an IT support group Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for monitoring and maintaining our clients' networks, servers, application software, and hardware systems while providing technical support to onsite and remotely.

  • Customer Support Specialist

    5 days ago

    Singapore Crown DIgital Full time

    **The exciting work at Crown Digital includes and not limited to**: We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through...

  • IT Support Specialist

    7 days ago

    Singapore This is an IT support group Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team as a Help Desk Engineer. The ideal candidate will possess strong technical knowledge and excellent communication skills.As a Technical Service Representative, you will be responsible for resolving technical issues and providing exceptional customer service.Fulfilling service...

  • Customer Support Specialist

    1 week ago

    Singapore IVI AESTHETIC PTE. LTD. Full time

    Job Title: Customer Support SpecialistCompany Overview:At IVI Aesthetic Pte. Ltd., we strive to provide exceptional customer service in the beauty and aesthetic industry. Our team is dedicated to delivering a high level of care and support to our clients, ensuring they receive the best possible experience.Job Description:We are seeking a highly motivated and...

  • Customer Support Specialist

    7 days ago

    Singapore AlphaSense Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our growing Customer & Product Support team at AlphaSense.This role involves providing exceptional customer service, resolving technical issues, and collaborating with cross-functional teams to deliver a world-class experience for our users.Deliver timely and...

  • Customer Support Specialist

    2 weeks ago

    Singapore TRAACKR Full time

    Company Description Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands which have all made...

  • Customer Support Specialist

    1 week ago

    Singapore BIOMARK PTE. LTD. Full time

    **Job Position** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist roles and responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. We want you to join us on the...

  • Customer Support Specialist

    2 weeks ago

    Singapore Marvable Full time

    We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...

  • Customer Support Specialist

    7 days ago

    Singapore MESH BIO PTE. LTD. Full time

    About Us: Mesh Bio is fast growing health technology startup at the forefront of transforming healthcare through predictive analytics and digital twins technology. Our multidimensional health intelligence platform provides AI-powered clinical decision support, analytics, and automation solutions for healthcare providers to transform healthcare delivery with...

  • Customer IT Support Specialist

    2 weeks ago

    Singapore BIMAGE CONSULTING PTE. LTD. Full time

    We are looking for a proactive and customer-focused **Customer IT Support Specialist**to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products. **Key Responsibilities**: - Diagnose and resolve technical...

  • IT Support Specialist

    6 days ago

    Singapore This is an IT support group Full time

    This is an IT support groupJob OverviewWe are seeking a highly skilled and experienced IT support professional to join our team as a Technical Support Specialist.

  • Customer Support Specialist

    2 days ago

    Singapore Mobbin Full time

    **About Mobbin**: Our mission is to empower the world to design great digital experiences. The Mobbin platform helps product designers, product managers and UI/UX researchers find highly-relevant references to their design problems. We are the world's most extensive app design reference library, serving over 500,000 registered users on our...

  • Customer Support Specialist

    2 weeks ago

    Singapore Marvable Full time

    We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...

  • Customer Support Specialist

    2 weeks ago

    Singapore ABB Full time

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...