IT Helpdesk Support Associate

1 week ago

Singapore Dalio Family Office Full time

**Dalio Family Office Overview**:
The Dalio Family Office (DFO) supports Barbara and Ray Dalio and their family in their ventures, investments, and philanthropic efforts under Dalio Philanthropies, which includes OceanX, Dalio Education, Endless Network, and the Beijing Dalio Foundation. The core of the DFO's culture is built around meaningful work and meaningful relationships and the family's commitment to giving back. The office is headquartered in Westport, CT with satellite offices in New York City, Singapore, and Abu Dhabi.

***IT** **Pillar Overview**:
The DFO IT Pillar is a lean growing team tasked with supporting the overall mission of the DFO by providing our stakeholders with outstanding technology and services.

**Position Summary**:
**Day-to-day responsibilities would include a combination of the following**:

- Diagnose and troubleshoot hardware, software, and network problems and identify appropriate solutions.
- Keep accurate records of all user interactions and document technical issues and resolutions.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Collaborate with other IT team members to resolve complex technical issues and provide top-notch resolutions in a timely manner.
- Act as the primary point of contact for end-users, escalating issues where required and ensuring they are resolved satisfactorily.
- Assist in maintaining and managing user accounts, permissions, access rights, and network security.
- Support the administration and maintenance of server systems and network infrastructure.
- Coordinate and collaborate with colleagues from different departments to deliver technology solutions, troubleshoot system integration issues, and manage cross-functional IT projects effectively.
- Continuously update knowledge and skills to keep up with the latest technology trends and best practices.

**Qualifications**:

- Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 3 years of experience in IT helpdesk support or a similar role.
- Strong knowledge of computer hardware, software, and networking systems.
- Proficient in troubleshooting technical issues and providing solutions in a timely manner.
- Excellent communication and interpersonal skills with a client-centric approach.
- Strong problem-solving abilities and the ability to adapt to changing technology environments.
- Ability to work independently and in a team-oriented, collaborative environment.
- Knowledge of Active Directory, Windows operating systems, Microsoft Office Suite, and remote desktop support.
- Prior experience with cross-functional IT projects or demonstrated ability and willingness to take on additional IT responsibilities.
- Flexibility to work outside of regular business hours, as needed.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or HDI-Desktop Support Technician.
- Familiarity with cloud technologies, such as Microsoft Azure.
- Prior experience in providing IT support within a multi-departmental/enterprise environment.
- Knowledge of ITIL best practices and experience working within an ITIL framework.

***Compensation and Benefits**:
Compensation for the role includes a competitive salary, and an excellent benefits package, including a comprehensive employer paid medical plan and CPF.
- Please note that we do not provide immigration sponsorship for this position._

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