
Customer Relationship Manager
1 week ago
**Location**
Singapore, Central Singapore
**Job Type**
Permanent
**Salary**
$2,800 - $5,000 Per Month
**Date Posted**
7 hours ago
Additional Details
**Job ID**
5003
**Job Views**
2
Roles & Responsibilities
- Building and maintaining professional rapport with existing Private Hire Vehicle (PHV) drivers;
- Understand existing PHV drivers and their individual needs and demands and address the issues accordingly;
- Provide professional service and advice in order to achieve customer satisfaction.
- Identify and develop problem solving methodologies to resolve customer issues, consolidate customer feedback for marketing team to strategize better retention package;
- Keep customers updated on the latest promotion and products;
- Increase customer retention rate;
- Know your customers well and resolve their issues /complaints efficiently and effectively;
**Requirements**:
- Diploma or equivalent experience in Business Administration or a relevant field;
- Minimum 2 years' experience in customer service and at least 1 year of experience in automotive, PHV or related trade;
- Strong communication and interpersonal skills and the ability to build and maintain relationships;
- Excellent product knowledge;
- Possesses positive disposition and self-motivated;
- Strategic thinker and able to analyse and resolve problems quickly;
- Able to multi-task and work efficiently in a fast-paced environment;
- Committed and hardworking.
- Able to work 5.5 days work week.
Tags
customer
relationship
manager
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