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HR Servicenow Senior Business Analyst

3 weeks ago

Queenstown, Singapore Equinix Full time

HR ServiceNow Senior Business Analyst
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Conducts analysis, reports and executes small projects

**Responsibilities**
Problem Solving/Assessment
- Determines and applies appropriate methodologies and tools for analyzing a range of functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)
- Identifies process gaps and issues
- Assesses impact of manual workarounds
- Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Project Management
- Creates and coordinates smaller project plans and resources, executing them using appropriate tools and techniques
- Ensures resources are in the right place at the right time
- Works with stakeholders to gain alignment through implementation and post-implementation stages
- Communicates team progress
- Creates scope, project charter and stakeholder analysis
- Applies appropriate project management skills and best practices including Lean Six Sigma
- Identifies and manages risks and issues

Cost/Benefit Analysis and Monitoring
- Analyzes pre and post implementation results
- Expected benefits and actual results

Coaching and Mentoring
- Supports in providing necessary feedback, guidance and/or advice to junior team members and internal staff
- May act in an advisory capacity to Yellow or Green belts

Implementation and Change Management
- Updates process and procedural documentation
- Completes post deployment analysis, monitoring and control
- Assesses post project benefits and success

Reporting and Metrics
- Status reporting providing periodic project updates, highlighting risks, issues and concerns
- Creates and publishes dashboards
- Performs ad-hoc reporting

Alignment, Consistency & Prioritization
- Supports in making changes to enable customer benefits
- Assesses priority based on fit to agreed organizational criteria
- Recommends alternative solutions, escalating to more senior members
- Participates in cross functional discussions to drive issues, challenges and prioritization efforts

Business Requirements, Functional Design and Process Design
- Obtains, creates and documents business requirements engaging multiple stakeholders
- Creates BRDs and manages cross-functional and cross-regional reviews of low/medium complexity
- Works with the BSA's and Dev. team on solution design and development
- Assesses solutions from multiple angles
- Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements
- Partners with stakeholders to analyze, define and document business processes within and across functional areas
- Utilizes Lean Six Sigma methodology; may design or improve business processes

Stakeholder Management
- Manages stakeholder expectations within and/or across functions
- Identifies and proactively includes correct stakeholders and communications effectively
- Escalates to resolve complex stakeholder issues

Testing
- May perform user acceptance testing
- May be responsible for ensuring User Acceptance Testing is fully planned and executed
- Develops and assigns test cases
- Identifies testing resources
- Assesses testing progress

**Qualifications**
- Proven experience in related field preferred
- Bachelor's degree preferred
- Yellow belt preferred

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.