Regional CRM Manager

3 hours ago

Orchard, Singapore coty Full time

SINGAPORE

ROLE AND DEPARTMENT
A CRM manager is responsible for the CRM implementation and advancement of strategies, plans, and systems in place to take the business - customer relationships to higher heights in the APAC region. He/She will put the bits in place that help the business to gain new customers and oversee the process of retaining existing ones.

THE ROLE
CRM IMPLEMENTATION PREPARATION
Kickstart the preparation process for the implementation of CRM program with various local countries
Work with Global team on IT Infrastructure, system, software needed to implement the CRM program in the region
Brief / align/ co-ordinate / educate local team on CRM
Partner global IT and CRM team for a smooth roll-out of the CRM program in the region

REGIONAL X GLOBAL
Align all CRM program initiatives with global for the region
Be the source of centre of excellence to provide global with the regional competitive landscape
Analyse the region CRM data and propose the Right program for the region with alignment from the global team

REGIONAL X LOCAL
Provide guidance for consistency of executions
Provide compliant guide to execute CRM program according to the Global Fashion House’s approval
Develop & execute customer relationship management campaigns to increase customer loyalty
Maintain smooth communication with local CRM team and promptly reply to their queries
Respond and resolve to local CRM team’s complaints quickly and efficiently
Partner local team to implement process to keep customers updated about the latest collections & special offers in order to increase sales
Partner local team to run effective promotional activities to optimize sales growth and customer retention Driving CRM initiatives and overseeing the execution of campaigns

REGIONAL
Analyze customer behavior and measure their impact on business outcomes to update strategies
Use existing customer data to gain new leads and potential customer
Understand previous customer attitudes to better engage current customers
Identify new and more cost-efficient communication channels with customers
Identify the most efficient customer interaction approaches & prioritize them accordingly
Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
Notify admins and upper management about all the execution plans & required changes
Monitor direct competitors of the company and find out how they handle customer relationships

Diploma/Degree in Sales, Marketing, Business Administration, or related field.
5 years of experience in a similar role.
Experience in SQL data extraction, overseeing and driving campaigns and projects.
Should be analytical, data-driven, and well-versed with Excel.
Detail-oriented and thrive in dynamic and fast-paced working environments.
Possess excellent communication & interpersonal skills.
A strong team player and comfortable working in matrix environments.

WHAT WE OFFER
This is unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse and environment with a team who are passionate about the work they do and know how to have some fun along the way.

  • Regional CRM

    2 weeks ago

    Orchard, Singapore H&M Full time

    Company Description **At H&M we are on an exciting journey to become the leading destination for style, creativity and culture, empowering leaders and engaging teams. Customers and colleagues are the core of our business, in line with our transformation, we want to achieve clear ownership, fuel our salesmanship and innovative minds, enabling agility to build...

  • CRM and Data Analytics Manager

    2 days ago

    Orchard, Singapore coty Full time

    CRM & DATA MANAGER, SEA SINGAPORE ROLE AND DEPARTMENT The CRM & Data manager is responsible for the profit growth of brands client’s database by: Developing a strong omnichannel CRM strategy to improve doors productivity, client’s activation and LTV. Improving client’s experience through data, CRM and digital transformation, creating a seamless client...

  • CRM Executive

    2 weeks ago

    Orchard, Singapore Fendi Full time

    **Mission** The CRM Executive will be supporting our CRM Manager, SEAA in the co-ordination of events/activities, performing CRM administrative duties and generating CRM related reports to support in achieving CRM KPIs. **Roles and Responsibilities** - Support the CRM Manager on a year-round store CRM action plan aligning with our marketing campaign and...

  • In Store CRM Manager

    11 hours ago

    Orchard, Singapore Private Advertiser Full time $60,000 - $80,000 per year

    In-Store CRM ManagerPosition: In-Store CRM ManagerDepartment/Function: Retail / Retail OperationsWorkplace: StoreThis is a newly created store-based position.Reports to:Hierarchical: Store ManagerFunctional: CRM at Head OfficeJob SummaryThe In-Store CRM Manager serves as a brand ambassador, representing the company and playing a central role in client...

  • Regional Marketing Manager

    7 days ago

    Orchard, Singapore coty Full time

    SINGAPORE ROLE AND DEPARTMENT The Regional Marketing Manager is a key contributor in the Asia Pacific’s Regional Marketing team where the incumbent will be managing the full brand management aspect of the assigned brands including the acceleration of the brands’ growth in the region that encompass the right product portfolio, distributions and...

  • Regional Marketing Manager, Prestige

    2 days ago

    Orchard, Singapore coty Full time

    REGIONAL MARKETING MANAGER (Prestige, APAC) SINGAPORE ROLE AND DEPARTMENT The Regional Marketing Manager is a key contributor in the Asia Pacific’s Regional Marketing team where the incumbent will be managing the full brand management aspect of the assigned brands including the acceleration of the brands’ growth in the region that encompass the right...

  • Regional Digital and Ecommerce Marketing Manager

    2 weeks ago

    Orchard, Singapore coty Full time

    The Regional Digital & eCommerce Marketing Manager is responsible to drive paid, earned and owned media performance across Southeast Asia and India by developing winning digital campaigns in close collaboration with global digital teams & local markets. RESPONSIBILITIES As our Digital & eCommerce Marketing Manager, you are responsible for Digital Media,...

  • Regional Manager, Sales

    7 days ago

    Orchard, Singapore Malaysia Airline Full time

    **Job Title**: Regional Manager, Sales **Reports To**: Senior Manager, Western/ Eastern/ Central Region Commercial Sales **Role Purpose**: Formulate, lead, execute, and oversee the entirety of sales and business operations in the designated region, with a focus on ensuring the utmost safety, optimal performance, and exceptional quality standards, all while...

  • Regional Manager, Sales

    3 hours ago

    Orchard, Singapore Malaysia Airline Full time

    **Job Title**: - Regional Manager, Sales **Reports To**: - Senior Manager, Western/ Eastern/ Central Region Commercial Sales **Role Purpose**: - Formulate, lead, execute, and oversee the entirety of sales and business operations in the designated region, with a focus on ensuring the utmost safety, optimal performance, and exceptional quality standards,...

  • Regional Manager, Sales

    7 days ago

    Orchard, Singapore Malaysia Airlines Full time

    **Reports To**: Senior Manager, Western/ Eastern/ Central Region Commercial Sales **Role Purpose**: Formulate, lead, execute, and oversee the entirety of sales and business operations in the designated region, with a focus on ensuring the utmost safety, optimal performance, and exceptional quality standards, all while staying within the designated budgetary...