Issue Resolution Leader

5 days ago

Singapore Tetra Pak Full time

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

**Issue Resolution Leader**:
Tetra Pak is looking for Issue Resolution Leader who will be responsible for factory quality assurance related work in a factory or team.

You will be based in Jurong, Singapore

**What you will do**:
As a Issue Resolution Leader, you will:

- Owner and Driver for Issue resolution for the factory
- The key interface between Market company, customer and the factory process teams
- Drive the resolution of quality issues from customers and closure on corrective and preventive actions.
- Drive the review and implementation Quality matrices to improve on the Maintenance Loop.
- Super user of the QuTIP tool and drive reduction in customer claim and complaint
- Drives continuous improvement initiatives/ programs leading to less customer issues
- Lead in sharing and implementation of best practices / lessons from and to other Tetra Pak factories.
- Lead Cross Processes / Functional Improvement teams
- Must lead the QM pillar
- Will be part of the steering committee and be an active member in driving WCM
- Drive Quality improvement teams run under QM pillar
- Develop personal for Issue resolution and customer interaction
- Performs any other relevant duties as assigned

**We believe you have**:

- Diploma / Bachelor degree in Engineering with minimum 5 years experience in manufacturing environment of strong continuous improvement culture.
- Effective problem solving with competence and knowledge of WCM/TPM methodology
- Effective communication and interpersonal skills to listen and influence others
- Is good in conflict management and can deal with ambiguity
- Hands on experience to work with Production and Process teams to drive continuous initiatives are a must.
- Proven capability in planning, executing multiple projects and able to adjust to changing priorities and assignment
- Proven track record with excellent hand-on experience in TPM implementation in high mix high volume (complex) Manufacturing MNC environment.
- Exceptional courage to quality commitment with high personal drive to performance.
- Demonstrate leadership to lead and motivate teams that do not directly report to you.

**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements

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