Dispute Resolutions Specialist

2 days ago

Singapore beBeeEscalation Full time $90,000 - $120,000
Senior Escalation Resolution Specialist

As a Senior Escalation Resolution Specialist, you will play a critical role in resolving complex issues and ensuring that our customers receive the best possible experience.

Responsibilities:
  • Resolve escalated customer complaints in a timely and professional manner.
  • Investigate and analyze customer concerns to identify root causes and develop effective solutions.
  • Collaborate with cross-functional teams to resolve complex issues and implement process improvements.
  • Develop and maintain relationships with key stakeholders to ensure seamless communication and issue resolution.
  • Stay up-to-date on industry trends and developments to ensure that we are providing the best possible service to our customers.
Requirements:
  • 2-4 years of experience in a similar role or industry.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Bachelor's degree in a related field such as Business, Legal, Public Policy, International Relations, or Computer Science.
Preferred Qualifications:
  • Experience with analytical tools such as Excel or SQL.
  • Knowledge of social media platforms and their operational guidelines.
  • Understanding of how the broader social media landscape is changing.
What We Offer:

We offer a competitive salary and benefits package, opportunities for professional growth and development, and a dynamic and supportive work environment.

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