
Account Resolution Specialist
1 week ago
Job Title: Customer Service Representative
\We are seeking a highly skilled customer service professional to join our team.
\Key Responsibilities:
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- Provide billing information and handle hospital bill-related inquiries over the phone.\
- Follow up with patients via outbound calls regarding patient care and financial obligations.\
- Ensure prompt resolution of customer complaints and issues in a professional and courteous manner.\
- Communicate effectively with patients, their families, and healthcare providers to resolve billing and insurance-related issues.\
- Collaborate with other departments to ensure seamless communication and coordination of patient care.\
- Maintain accurate records and documentation of customer interactions and resolutions.\
- Participate in ongoing training and development to enhance customer service skills and knowledge.\
- Adhere to company policies and procedures while providing exceptional customer service.\
- Work effectively in a fast-paced environment with multiple priorities and deadlines.\
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