Global Client Manager

Mercer has an exciting opportunity for a suitably experienced and qualified sales and client relationship manager to bring their expertise, insight, and experience to a key role within the organization. The role will be based in Singapore.

**Global Client Manager**

**What can you expect?**

Mercer helps global clients such as those listed on key stock exchanges, with complex issues in a wide range of people and career transformation issues as well as pension and investment related functions. The firm is committed to serving these clients from a Global Client Management structure, where our staff lead client relationships for an existing portfolio of 5-10 key clients.

As a Global Client Manager, you will be responsible for growing an existing client base through the Singapore and Southeast Asia region, Asia and elsewhere of 5-10 existing key clients. You will be expected to realize annual growth of 10-15% across the portfolio to grow the existing revenue base of US$5-10M. Support, infrastructure, and opportunities will be provided to enable the necessary platform to grow the business in line with key targets.

**We will count on you to**:

- Manage a portfolio of large complex, multinational client accounts
- Establish trusted advisor relationships with clients at C-Suite and senior executive levels to comprehend full buyer hubs
- Open new local and global buyer hubs, including in HR, Finance, IT, Procurement, Risk, and DEI
- Develop and continue to hone an advanced knowledge of client’s global and domestic business and workforce practices
- Establish and build an expert knowledge of global Mercer business strategy, structure, and competitive environment
- Bring the voice of the client for innovative solutions to internal thought leaders to build our intellectual capital
- Navigate across multiple geographies and teams to lead client retention and renewals
- Serve as a role model for issue-led selling and link client needs to Marsh McLennan solutions and experts
- Establish, grow and leverage your broad internal network to connect others within Marsh McLennan to sell and deliver solutions

**What you need to have**:

- More than 15 years professional services and client industry experience, with a record of driving retention and growth directly with clients at the senior executive level with a primary focus on delivering quality and financial results
- Influencing and Persuading skills with the ability to drive activities and growth across various areas of the organization.
- Deep understanding of Mercer’s global solutions and client business climate and ability to leverage internal networks along with a global mindset and cultural sensitivity as well as global governance skills with the ability to manage every aspect of the client lifecycle.
- Dedication to quality in all aspects of your work performance and client services, with a passion for excellence
- Solution focused approach and attitude. Sales acumen utilizing strategic issue-led selling skills
- Excellent interpersonal and negotiation skills; a team player who naturally maintains solid working relationships with colleagues and key client stakeholders
- Outstanding communication style; able to effectively associate with various audiences, adapting your approach as appropriate. Sound listening and comprehensive skills a must.
- Commitment to professionalism and providing high-level client service to exceed client expectations combined with business acumen and commercial discipline
- Ability to work independently with limited supervision and manage a fast-paced workload

**What makes you stand out?**
- Strategic Leadership - Defines, evaluates, and communicates long and medium-term objectives for defined clients. Focuses activities on the achievement of a vision or desired long-term outcome.
- Client Management - Manage and grow key customer relationships and oversee the quality of customer accounts and service delivery across the business. This will require a deep understanding of the market and client behaviors
- Results Focused - Expertise in delivering quality and consistently strong results
- Proactive and Action Oriented - Demonstrate initiative in pursuing growth opportunities. Possess a bias for action and driven to achieve results
- Communication and Influence - Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
- Innovation - Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products, and services.
- Collaboration - Acts as a connector across the organization, bring colleagues together to bring the best of the enterprise to client solutions.
- Decision Making - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions;