Market Specialist, Go Markets, Afghanistan

2 weeks ago

Singapore Meta Full time

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.Within Global Risk Operations, GO Markets’ goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.Market Specialists work collaboratively to create a safe environment for both users and businesses from their country on Facebook and Instagram. They do this by using their deep and current understanding of social, political and historic events impacting the community they support.Our team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. You will work with the Afghanistan Markets team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues.You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them. This position is full time and is based in our Singapore office.

**Market Specialist, GO Markets, Afghanistan Responsibilities**:

- Use market specific knowledge, signals and insights to identify and scope scalable solutions that improve the support experience of our community of users in the Afghanistan market
- Understand, identify, and mitigate risks toward user & business on-platform by analysing events and trends on and off-platform.
- Perform expert review of high-risk and escalated content (incl. content that may be graphic and objectionable) and ads on Facebook and Instagram against our Community Standards.
- Analyse data that comes out of such reviews and transform information into valuable operational insights
- Identify opportunities to improve the efficiency and/or effectiveness of the support provided to users/businesses based on thorough data analysis and thoughtful presentation of findings.
- Remain up-to-date on key workflow changes, operational guidelines, policy updates and our Community Standards

**Minimum Qualifications**:

- 1+ years of professional experience within an analytics, consulting, project management or operations environment
- Strategic thinker with strong analytical and creative problem-solving skills
- Working knowledge of Afghanistan and fluency in Pashto or Dari are essential to translate and appreciate language nuances on our platform to support our Afghan community of users
- Data savvy with the ability to manipulate, interpret and present data insights
- Bachelors degree and/or masters

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