Museum Education Operation Executive

Jobs description

The Museum Education/Operations Executive will assist the Assistant Museum Manager in the day-to-day running of the museum operations in a smooth and orderly manner. He/she conducts school and museum tours and execute the educational programs for a diverse group of audiences, ranging from preschoolers, students to members of the public.

Duties & responsibilities

1. Support and Manage Museum Operations
- Manage all operational aspects of the museum (MINT Museum of Toys) and retail shop (MINT Shop)
- Manage admissions and ticketing, membership, guest services and operations crew activities
- Assist in regulating queue times according to queue management approaches and methods
- Provide feedback to management team on improving ground operations
- Managing and supervising event sites and delivering the promised outcomes
- Maintain compliance of operations teams to business continuity plans
- Take effort to build customer goodwill, check their satisfaction, welcomes and entertains them
- Prepare daily/weekly/monthly reports to finance department
- Provide feedback based on usage of workplace technology
- Other duties and responsibilities assigned by management

2. Execute and Deliver Programs
- Facilitates the implementation and execution of museum tours and various educational programs
- Track program timelines, activities and program flow
- Organise school visits to the museum and deliver tours and educational programs
- Liaise with schools, colleges and teachers to promote the relevance and use of the collections and activities of the museum in line with the MOE curriculum
- Establish relationships and collaborate with relevant agencies/parties to achieve the goal of the program
- Escalate incidents for follow-up actions
- Document program outcomes and generate reports on programs and activities
- Coordinate collaboration efforts with operations department

3. Drive customer service excellence
- Implement customer service procedures
- Attend to customer inquiries, complaints, concerns and request
- Resolve escalated service issues
- Consolidate visitor feedback
- Assist in analysing customer data to understand customer behaviour

4. Communication and Interpersonal skills
- Ability to communicate professionally with volume that is appropriate for the setting, appropriate body language and eye contact
- Ability to communicate effectively with clarity in any language or situation according to job level
- Ability to negotiate disagreements and resolve conflict or problem calmly and effectively
- Always very willing to provide guidance and impart skills and knowledge
- Always provide accurate and timely feedback/information to colleagues and shares information with others when appropriate

5. Leadership skills
- Ability to see 'big picture" of the operation concurrent with managing the details
- Ability to listen effectively and articulate ideas in a clear and concise manner both verbally and in written form
- Confident, authentic and ability to consistently provide sound advice
- Ability to motivate through encouragement, appreciation and providing constructive feedback for improvement
- Ability to identify individual strength and weakness and delegate responsibility effectively
- Ability to provide proper guidance, understanding staff motivations and help the individual to grow professionally
- Creative and consistently come out with ideas to improve work processes effectively
- Good business acumen with ability to make quick, firm and good decision
- Lead by example and always take accountability or ownership of task/projects
- Treat people fairly with respect, actions are always impartial and objective