Cafe Operations and Retail Executive

1 week ago

Singapore Singapore Art Museum Full time

COMPANY DESCRIPTION
Singapore Art Museum opened in 1996 as the first art museum in Singapore. Also known as SAM, we present contemporary art from a Southeast Asian perspective for artists, art lovers and the art curious in multiple venues across the island, including a new venue in the historic port area of Tanjong Pagar.

SAM is building one of the world's most important public collections of Southeast Asian contemporary art, with the aim of connecting the art and the artists to the public and future generations through exhibitions and programmes. SAM is working towards a humane and sustainable future by committing to responsible practices within its processes.

**Why Join Us?**
- Be part of a vibrant contemporary art museum and engage with visitors from diverse backgrounds.
- Work in a dynamic, hands-on environment that blends F&B and retail experiences.
- Competitive salary and benefits.
- Opportunity to develop skills in F&B operations, customer engagement, and retail management.

DESIGNATION : Cafe Operations and Retail Executive

RESPONSIBILITIES
This role is responsible for running the operations of the SAM caf and shop, ensuring smooth service, food and beverage preparation, and retail transactions. The caf is a small but dynamic 50 sqm space offering light refreshments and exclusive SAM merchandise.

**Caf Operations**
- Prepare and serve a variety of coffee beverages and other drinks.
- Prepare and serve light snacks using a warming kitchen setup (no heavy cooking involved).
- Maintain food hygiene and safety standards, ensuring cleanliness and compliance with regulations.
- Wash and clean dishes, utensils, and equipment as part of regular maintenance.
- Manage caf supplies and inventory, ensuring timely replenishment of ingredients and products.

**Retail & Customer Service**
- Operate the Point-of-Sale (POS) system for both caf sales and SAM merchandise transactions.
- Maintain an organised and visually appealing retail display for merchandise.
- Provide warm and engaging customer service, assisting visitors with purchases and inquiries.
- Assist in basic stocktaking and inventory management for merchandise.

**Cleaning & Maintenance**
- Ensure the caf and shop remain clean, presentable, and welcoming for visitors.
- Perform daily cleaning tasks, including dishwashing, wiping down surfaces, and organising stock.

QUALIFICATIONS
- Previous experience in F&B service, retail, or a similar role is preferred.
- Barista training or experience in coffee-making is necessary.
- Able to prepare simple caf dishes.
- Comfortable with both caf service duties and retail POS operations.
- Strong customer service skills with a friendly and professional approach.
- Ability to work independently and manage daily operations efficiently.
- Basic knowledge of food hygiene and safety regulations.
- Ability to stand for extended periods
- All caf staff must attend and pass a Basic Food Hygiene Course (BFHC), as required by the Singapore Food Agency (SFA).

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