Retail & Cafe Operations Manager

3 days ago

Singapore Divine Foods Pte Ltd Full time

1 Kim Seng Promenade, Great World City.

We are looking to hire an experienced operations manager to oversee the day-to-day operations of our flagship cafe & retail bean to bar shop and our existing portfolio of retail stores. The café manager’s responsibilities include processing payments using the café's Point of Sale System and ensuring that the café is clean and well-presented at all times.

To be successful as a café manager, you should demonstrate exemplary management and leadership skills and ensure that the café staff carries out all duties efficiently. Ultimately, an exceptional café manager should be able to achieve excellent customer service.

Café Manager Responsibilities:

- Recruiting, training, and supervising café staff.
- Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
- Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
- Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
- Taking inventory of café supplies and ordering new stock as needed.
- Resolving customer complaints regarding food quality and customer service.
- Suggesting new menu items based on customers' preferences and feedback.
- Identifying strategies to retain and attract customers.

Café Manager Requirements:

- High school diploma or GED.
- Bachelor's degree or certification in business administration or business management is advantageous.
- Proven management experience in the hospitality industry. (2- 3 years)
- A food handler's license.
- Sound knowledge of food health and safety regulations.
- Strong business acumen.
- Exemplary management skills.
- Excellent organizational and time management skills.
- Effective communication skills.
- Exceptional customer service skills.

Stores:

- Great World (cafe + Retail)
- Paragon (flagship retail)
- i12 (retail)

**Job Types**: Full-time, Permanent

**Salary**: $3,100.00 - $3,300.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Food provided
- Professional development

Schedule:

- Day shift
- Early shift
- Flexible hours
- Late shift
- Weekend availability

Supplemental Pay:

- Performance bonus

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