Executive/ Senior Executive, Visitor Experience

1 day ago

Singapore Singapore Art Museum Full time

COMPANY DESCRIPTION
Singapore Art Museum opened in 1996 as the first art museum in Singapore. Also known as SAM, we present contemporary art from a Southeast Asian perspective for artists, art lovers and the art curious in multiple venues across the island, including a new venue in the historic port area of Tanjong Pagar.

SAM is building one of the world's most important public collections of Southeast Asian contemporary art, with the aim of connecting the art and the artists to the public and future generations through exhibitions and programmes. SAM is working towards a humane and sustainable future by committing to responsible practices within its processes.

DESIGNATION : Executive/ Senior Executive, Visitor Experience

RESPONSIBILITIES
To support Singapore Art Museum's Front of House operations; by delivering quality customer service, ensuring pleasant visitor experience, handling enquiries, and supervising a team of Visitor Experience Officers.
- Prepare exhibition spaces for daily operations (including weekends and public holidays).
- Conduct daily briefing.
- Handle enquiries and requests from the public, including visitors and guests.
- Ensure good customer service and visitor experience at exhibition sites. Deliver service recovery, if necessary.
- Uphold admission guidelines and encourage positive visitor etiquette.
- Handle on-site incidents, if any.
- Collate feedback from visitors.
- Collect information on visitorship.
- Check and replenish marketing collaterals.
- Staff Information Counter at exhibition sites, when required.
- Assist the Manager to deploy and supervise a pool of Visitor Experience Officers.
- Ensure daily artwork checks are done, perform basic artwork troubleshooting, and report artwork status.
- Promote active communication and information sharing to facilitate operational effectiveness and efficiency.
- General Front of House support.
- Reconcile daily ticketing revenue, if venue is ticketed.
- Ensure all is in good order at exhibition spaces at the end of each day of operation.

QUALIFICATIONS
- Minimum Diploma holder.
- Working experience in customer service is an advantage.
- Prior experience working at a museum is an advantage.
- Able to handle point-of-sale transactions.
- 5-day work week.
- Able to work on rotational schedule; including late evenings, weekends and public holidays.
- Travel to exhibition spaces sited across Singapore.

  • Executive / Senior Executive, Visitor Experience &

    1 week ago

    Singapore PUB, The National Water Agency Full time

    **What the role is** - You will be part of a team that is responsible for managing visitors as well as events and activities at the Marina Barrage. The scope includes supporting the Marina Barrage as a venue for events as well as organizing PUB flagship events. You will also be supporting the day-to-day operation of Marina Barrage Information Counter and the...

  • Visitor Relations Executive

    1 week ago

    Singapore Mastereign Group Full time

    **Job Title**: Visitor Relations Executive (VRE) **Company**: Mastereign Group **About the Role**: We are seeking a dedicated and experienced Visitor Relations Executive (VRE) to oversee the smooth operations of the Information Counter, SSG, and coordinate event-related activities at a allery. The VRE will be responsible for supervising a team of Senior...

  • Enterprise Account Executive

    3 weeks ago

    Singapore Rockrose Executive Search Full time

    Our client is a blockchain compliance solutions company that provides cutting-edge tools and services to help organizations navigate the complex regulatory landscape of digital assets. Role Overview In this role, you'll become an expert in blockchain compliance solutions and help prospective customers understand how to protect them from complex crypto...

  • Visitor Experience Agent

    2 weeks ago

    Singapore Marina Bay Sands Full time

    Visitor Experience Agent - Digital Light Canvas (Temp) 1 week ago Be among the first 25 applicants LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesProvide excellent Visitor Experience and ensure the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital...

  • Executive Services Assistant

    3 days ago

    Singapore Keller Executive Search Full time

    This is a position within Keller Executive Search and not with one of its clients. Ready to elevate executive leadership at a global firm shaping top talent worldwide? Join Keller Executive Search as our proactive Executive Assistant and thrive in a high-energy, collaborative setting. In this role, you'll deliver top-tier support to senior executives,...

  • Regional Sales Executive

    7 days ago

    Singapore ANKH Executive Full time

    Regional Sales Executive – Core Banking Solutions Based in Singapore, covering Singapore, Hong Kong and Vietnam Join a Global Leader in Core Banking Solutions This is a high-impact, growth-focused sales leadership opportunity with a global employer of choice in the financial technology space. As the Regional Sales Executive – Core Banking Solutions, you...

  • Senior Project Manager

    7 days ago

    Singapore Executive Integrity Full time

    Job title: Senior Project Manager - ERP Solutions Location: Singapore Who are we recruiting for?Our client is ahighly successful ERP solutions provider, delivering their industry's most innovative enterprise software across large projects around the world. With a strong and growing client base in South East Asia, they seek an experienced and reputable...

  • Executive Assistant

    1 week ago

    Singapore H.I. EXECUTIVE CONSULTING PTE. LTD. Full time

    **Objectives of this role**: - Support the project team and partners primarily and provide additional support to executive team members, as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently - Maintain and refine internal processes that support high-ranking executives companywide, and coordinate...

  • Senior Project Manager

    5 days ago

    Singapore Executive Integrity Full time

    Job title: Senior Project Manager - ERP Solutions Location: Singapore Who are we recruiting for? Our client is ahighly successful ERP solutions provider, delivering their industry's most innovative enterprise software across large projects around the world. With a strong and growing client base in South East Asia, they seek an experienced and reputable...

  • Visitor Experience Coordinator

    1 week ago

    Singapore beBeeVisitorExperience Full time $40,000 - $60,000

    Job Title: Visitor Experience CoordinatorThe role of Visitor Experience Coordinator involves coordinating and managing official visits and events at a heritage gallery in Singapore.This position requires the ability to handle visitor queries, registration, and clearance effectively.A key aspect of this job is conducting guided tours and educational...