Visitor Relations Executive

2 days ago

Singapore Mastereign Group Full time

**Job Title**: Visitor Relations Executive (VRE)
**Company**: Mastereign Group

**About the Role**:
We are seeking a dedicated and experienced Visitor Relations Executive (VRE) to oversee the smooth operations of the Information Counter, SSG, and coordinate event-related activities at a allery. The VRE will be responsible for supervising a team of Senior Visitor Relations Officers (SVROs), Visitor Relations Officers (VROs), Gallery Management Officers (GMOs), and Event Management Officers (EMOs), ensuring all duties are efficiently carried out. Additionally, the VRE will conduct gallery tours when required and be the primary liaison for the Board on all tasks related to visitor relations.

**Key Responsibilities**:

- Supervise and manage a team of SVROs and VROs to ensure smooth daily operations at the Information Counter and SSG.
- Track daily attendance of the Visitor Management Staff (VMS).
- Prepare and submit monthly visitorship statistics, QSM, and other reports.
- Conduct regular checks on signage and visitor facilities, submitting monthly reports on findings.
- Schedule and manage filming and photoshoot requests.
- Monitor and implement visitors’ feedback and put forward recommendations for improvement.
- Coordinate event logistics, including setup and teardown, site recces, and execute flagship events as needed.
- Draft public notices for the Board's approval for digital signage.
- Oversee valuable lost and found items, ensuring they are securely handled and reported.
- Participate in fire safety training and disseminate information to staff.
- Update tour scripts and exhibit information, ensuring alignment with the Board’s approval.

**Job Requirements**:

- Minimum 3 years of supervisory experience in visitor relations, event management, or a related field.
- Degree in Mass Communication, Hospitality, Event Management, or a related discipline. Non-degree holders with relevant experience may be considered.
- Valid First-Aid and AED certification.
- Ability to work weekends and after office hours when required.
- Strong communication and leadership skills with attention to detail.

**Contract Details**:

- **Job Commencement Dat**e: 1st January 2025.
- This is a contract-based position.
- The contract terms, including salary and benefits, will be discussed during the interview process.

**Additional Information**:

- The VRE will report directly to the Board and will be considered part of the Board's Events and Visits team.
- Off-hours can be claimed for weekend or after-hours work, unless otherwise agreed upon by the Board.

**PLEASE DO NOT CALL THE HOTLINE FOR APPLICATIONS.**

**Job Types**: Full-time, Contract, Freelance
Contract length: 36 months

Pay: $3,500.00 - $4,000.00 per month

**Benefits**:

- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary

**Education**:

- Bachelor's or equivalent (required)

**Experience**:

- supervisory: 3 years (required)

Work Location: In person

Expected Start Date: 01/01/2025

  • Visitor Relations Officer

    2 weeks ago

    Central Singapore TERRA SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Date Posted** 5 hours ago Additional Details **Job ID** 130679 **Job Views** 1 **Job Description**: The Visitor Relations Officer (Docent / Supervisor) primary role is to manage the Marina Barrage's visitor experience, conduct guided tours for the Sustainable Singapore Gallery and...

  • Visitor Relations Officer

    1 week ago

    Singapore WSH Experts Pte Ltd Full time

    **Responsibilities** Coordinate and manage official visits and events at a heritage gallery located in the East. Handle visitor queries, registration, and clearance. Conduct guided tours and educational programmes for schools, organisations, and overseas visitors. Support event logistics such as venue setup, hospitality, and materials preparation. Maintain...

  • Visitor Relations Officer

    1 week ago

    Singapore WSH Experts Pte Ltd Full time $330,000 - $430,000 per year

    Job DescriptionResponsibilitiesCoordinate and manage official visits and events at a heritage gallery located in the East.Handle visitor queries, registration, and clearance.Conduct guided tours and educational programmes for schools, organisations, and overseas visitors.Support event logistics such as venue setup, hospitality, and materials...

  • Visitor Relations Officer

    2 weeks ago

    Singapore WSH EXPERTS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesCoordinate and manage official visits and events at a heritage gallery located in the East. Handle visitor queries, registration, and clearance. Conduct guided tours and educational programmes for schools, organisations, and overseas visitors. Support event logistics such as venue setup, hospitality, and materials...

  • Visitor Relations Officer

    2 days ago

    Singapore Mastereign Group Full time

    **Job Title**: Visitor Relations Officer (VROs) **Company**: Mastereign Group **About the Role**: We are looking for enthusiastic and dedicated Visitor Relations Officers (VROs) to conduct guided tours at a gallery. As a VRO, you will engage visitors by providing insightful and informative tours, ensuring their safety, and assisting with various operational...

  • Senior Visitor Relations Officers

    2 days ago

    Singapore Mastereign Group Full time

    **Job Title**: Senior Visitor Relations Officers (SVROs) **Company**: Mastereign Group **About the Role**: We are looking for a Senior Visitor Relations Officer (SVRO) to lead and manage a team of Visitor Relations Officers (VROs) at a Gallery. The SVRO will oversee daily operations at the Information Counter, support public and school programmes, and...

  • Executive/visitor Services

    2 weeks ago

    Singapore National Parks Board Full time

    **What the role is** The Singapore Botanic Gardens (SBG) is one of the oldest and premier tropical botanical gardens. It plays an important role as a leading tropical botanical institute and holds a significant place in the history of Singapore. You will be part of the Visitor Management & Security branch of Singapore Botanic Gardens, which is the public...

  • Executive/visitor Services

    4 days ago

    Singapore National Parks Board Full time

    **What the role is** - The Singapore Botanic Gardens (SBG) is one of the oldest and premier tropical botanical gardens. It plays an important role as a leading tropical botanical institute and holds a significant place in the history of Singapore. You will be part of the Visitor Management & Security branch of Singapore Botanic Gardens, which is the public...

  • Visitor Services

    1 week ago

    Singapore Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full time $40,000 - $60,000 per year

    Surbana Jurong takes certain industry-accepted precautions to secure the website or portions thereof. However, the user understands and agrees that such precautions cannot guarantee that use of the website is invulnerable to security breaches, nor does Surbana Jurong make any warranty, guarantee, or representation that use of the website is protected from...

  • Senior Executive

    2 weeks ago

    Singapore Singapore Art Museum Full time

    Company Singapore Art Museum Designation Senior Executive / Executive, Visitor Experience Date Listed 02 Dec 2024 Job Type Entry Level / Junior Executive - Full/Perm Job Period Flexible Start - Flexible End Profession Others / General Work Industry Arts / Entertainment / Recreation Location Name 03-07 Keppel Road, Singapore Address 03-07...