Visitor Relations Officer

2 days ago

Singapore Mastereign Group Full time

**Job Title**: Visitor Relations Officer (VROs)
**Company**: Mastereign Group

**About the Role**:
We are looking for enthusiastic and dedicated Visitor Relations Officers (VROs) to conduct guided tours at a gallery. As a VRO, you will engage visitors by providing insightful and informative tours, ensuring their safety, and assisting with various operational tasks. If you have a passion for customer service and tour guiding, we want you to join our team

**Key Responsibilities**:

- Conduct guided tours for visitors based on approved scripts (in English and Chinese).
- Manage crowds in front of the Information Counter.
- Answer questions from visitors about venue and the gallery..
- Ensure tours are conducted safely, including providing safety briefings at the start of each tour.
- Report any physical defects of the exhibits to the Gallery Management Officer (GMO).
- Conduct site recces and inspect pre
- and post-event handovers for indoor rooms.
- Assist with visitor evacuation and other emergency duties when required (e.g., first-aid, crowd control).
- Monitor public activities to ensure compliance with venue’s guidelines.
- Assist the Senior Visitor Relations Officer (SVRO) at the Information Counter when needed.
- Prepare and set up function rooms for meetings and visits, including preparing beverages.
- Be deployed for various miscellaneous tasks (e.g., safe distancing, temperature screening, setting up barricades, tents, etc.) as needed.

**Job Requirements**:

- Minimum of 1 year of experience in tour guiding or a related field.
- Diploma qualification in any discipline.
- Obtain First-Aid and AED certification within two months from the start of deployment.
- Pass an assessment prescribed by the Board for conducting tours within 6 weeks of starting.

**Contract Details**:

- **Job Commencement Dat**e: 1st January 2025.
- This is a contract-based position.
- The contract terms, including salary and benefits, will be discussed during the interview process.

**Additional Information**:

- The VRO will report to the Senior Visitor Relations Officer (SVRO) and be part of the visitor management team.
- Tour timings are 0900hrs, 1000hrs, 1100hrs, 1300hrs, 1400hrs, 1500hrs, 1600hrs, and 1700hrs daily (except Tuesdays).
- Working on weekends or after office hours may be required.

**Remuneration Package**:

- From $2500 per month

**PLEASE DO NOT CALL THE HOTLINE FOR APPLICATIONS.**

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: $2,500.00 - $3,250.00 per month

**Benefits**:

- Professional development

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary

**Education**:

- Local Polytechnic Diploma (required)

**Experience**:

- tour guiding: 1 year (required)

Work Location: In person

Expected Start Date: 01/01/2025

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