Senior Visitor Relations Officers

2 weeks ago

Singapore Mastereign Group Full time

**Job Title**: Senior Visitor Relations Officers (SVROs)
**Company**: Mastereign Group

**About the Role**:
We are looking for a Senior Visitor Relations Officer (SVRO) to lead and manage a team of Visitor Relations Officers (VROs) at a Gallery. The SVRO will oversee daily operations at the Information Counter, support public and school programmes, and ensure smooth coordination of visitor services. In addition, the SVRO will serve as a docent when required and maintain safety standards and administrative procedures.

**Key Responsibilities**:

- Plan and schedule monthly rosters for VROs and Gallery Management Officers (GMOs).
- Conduct daily safety briefings for VROs.
- Oversee the opening and closing of the Information Counter and SSG daily, including key management.
- Disseminate updated exhibit and tour information to VROs.
- Conduct monthly stock-taking for meeting rooms, the Information Counter, and First-Aid Kits; submit monthly reports to the Visitor Relations Executive (VRE).
- Provide first-aid assistance to public visitors.
- Deploy VROs for various duties (e.g., safe distancing, temperature screening, logistics setup, etc.) as needed.
- Train VROs in Information Counter duties and guided tours.
- Manage and issue collaterals (e.g., T-shirts, face masks, name tags) to incoming VROs, and collect them from outgoing staff.
- Record and safekeep general lost and found items; hand over valuable items to the VRE.
- Coordinate and schedule public tours and school programmes bookings.
- Perform general administrative duties, including managing audio guides, brochures, guest book signing logistics, and VIP visit arrangements.
- Inspect indiscriminate bicycle parking at the venue and coordinate with Facilities to dispose of unclaimed bicycles after one month.
- Conduct site recce for indoor rooms and assign VROs to manage pre
- and post-event handovers.

**Job Requirements**:

- Minimum of 3 years of experience in relevant industries such as customer service, hospitality, or tourism.
- Diploma qualification in any discipline.
- Valid First-Aid and AED certification.
- Ability to pass the assessment prescribed by the Board for conducting tours within 6 weeks from the start of deployment.

**Contract Details**:

- **Job Commencement Dat**e: 1st January 2025.
- This is a contract-based position.
- The contract terms, including salary and benefits, will be discussed during the interview process.

**Additional Information**:

- The SVRO will report to the Visitor Relations Executive (VRE) and be part of the Events and Visits team.
- Transport claims, if any, will be reimbursed by the Contractor.
- The SVRO will be required to work weekends and after office hours when needed.

**Remuneration Package**:

- From $2750 per month

**PLEASE DO NOT CALL THE HOTLINE FOR APPLICATIONS.**

**Job Types**: Full-time, Contract, Freelance
Contract length: 24 months

Pay: $2,750.00 - $3,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary

**Education**:

- Local Polytechnic Diploma (required)

**Experience**:

- customer service: 3 years (required)

Work Location: In person

Expected Start Date: 01/01/2025

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