Program Manager, Core Safety, Trust

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

As a Program Manager in the Core Safety team, you will own and manage cross-functional programs aimed at solving complex and highly cross functional problems. Primarily, this role will oversee projects in Bytedance's portfolio of Emerging Products, although you may also have the opportunity to work on projects from TikTok. You will need to engage and manage key stakeholders, align them to a common vision, assign clear roles and responsibilities, and drive programs towards program goals.

**Responsibilities**:
What will I be doing?
- Collaborate with Product Managers, Policy Managers and Operations teams to develop and implement safety strategies that align with the overall product vision and roadmap, and build processes for optimised efficiency and productivity
- Drive the planning, execution, and successful completion of safety-related projects, ensuring they are delivered on time, within scope, and within budget.
- Support the development and maintenance of safety policies, procedures, and guidelines, ensuring they are up to date and effectively communicated to relevant stakeholders.
- Define project goals, objectives, and success criteria, and establish project milestones, timelines, and resource allocation
- Work closely with cross-functional teams, including business teams, Engineering, Legal, Data Science, and Policy, to gather requirements, drive project execution, and ensure effective communication and collaboration throughout the project lifecycle.
- Monitor and track project progress, proactively identify and address any issues or roadblocks, and provide regular status updates to stakeholders and leadership.
- Collaborate with the Product Manager to define and measure key performance indicators (KPIs) and metrics to evaluate the effectiveness of safety strategies and initiatives.
- Stay updated with emerging trends, technologies, and industry standards related to user safety and security, and leverage this knowledge to drive continuous improvement and innovation in safety practices.

**Qualifications**:
What should I bring with me?
- At least 3 years of proven experience as a Programme Manager, preferably in the Trust and Safety domain or a related field.
- Good understanding of safety strategies, risk management, and compliance frameworks within the technology industry.
- Excellent project management skills, including the ability to plan, prioritize, and manage multiple projects simultaneously.
- Experience collaborating with Product Managers and cross-functional teams in an Agile development environment
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
- Proactive mindset with a passion for user safety and security, and a commitment to delivering high-quality results.
- Experience working with large-scale platforms, preferably in areas related to user-generated content, online communities, or social media

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.