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Program Manager, Japan, Trust
2 weeks ago
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As the Program Manager for our Japan market on the Trust & Safety team, you are the first point in contact that ensures our products, policies, programs, and systems work together to protect consumers and prevent abuse. You are based in Singapore and will work closely with internal stakeholders such as the data science team and policy team, as well as external stakeholders such as public relations and government relations, to implement regulatory and operational changes.
**Responsibilities**:
- Craft product process and strategy for the Japan-users community on TikTok platforms with a focus on market's regulatory. requirements and safety considerations for all impacted parties.
- Address various metric changes across various features such as video, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks and mitigate them.
- Facilitate effective collaboration on safety and compliance projects from problem definition to final execution with cross functional stakeholders; optimize the process and procures to ensure timely and effective delivery.
- Identify impact on users and market ahead of feature launches and clearly communicate risks to relevant stakeholders.
- Educate and update the business on Trust & Safety related programs and features via team and company wide sharing.
Qualifications:
- 1-7 years of work experience in product management/consulting/strategy; a plus if with online safety/ risk control/regulatory compliance;
- Ability to effectively communicate in Japanese and English; possessing a familiarity with Japan's internet user base and changing regulatory environment.
- Highly data driven, capable of in-depth data interpretation; proficient and fast in SQL
- Ability to quickly identify problems, thoroughly analyze them and be resourceful in delivering feasible solutions;
- Experience with project management and coordination with regards to software products.
- Experienced in working closely with cross functional stakeholders such as legal, compliance and public relations teams.
Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
