Customer Support Specialist

6 days ago


Singapore Bullionstar Full time

Location: Singapore

Interested in the bullion industry? Love to be around Gold & Silver all day? As a customer support specialist, you will build a solid foundation for a career in the precious metals industry, allowing you to learn all the in and outs of the bullion industry first-hand from precious metals experts and acquire a hands-on working experience within the operations of a bullion dealer.

**About BullionStar**:
BullionStar is the leading bullion dealer in Singapore. With BullionStar, customers are offered a modern platform for trading and holding physical bullion. The online platform is complemented with a newly renovated and expanded bullion shop, showroom and vault in Singapore. BullionStar has an excellent reputation with a review rating of 4.8 on Google Reviews based on more than 1,000 genuine customer reviews.
- We lead in technology - We are the most modern bullion dealer in the world employing proprietary cutting-edge technology into our age-old industry.
- Excellent learning opportunity - With us you will work with a range of different projects and tasks being mentored by our precious metals experts.
- We pay above average salaries and offer you a competitive benefits package.

**Roles & Responsibilities**:
BullionStar is looking for a Customer Support Specialist to support our international Hours (11 pm to 7 am Singapore Time Mondays to Thursdays, 12 am to 7 am on Fridays) with the following responsibilities:

- Professionally handle high volume of inquiries from clients and customers.
- Accountable for meeting individual (KPIs) and team goals.
- Assist in driving, developing and improving BullionStar’s customer care program
- Continuously identify work process improvements.
- Communicate effectively to other members of the team and the team lead when help is needed.
- Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
- Ensure timely and proper handover of customer cases to subsequent shifts

**Who Should Apply?**:

- Meticulous: As you will be dealing with highly sensitive customer data, you are expected to be meticulous and diligent in all aspect of your role, e g, ensuring proper handling of customer data
- Versatile: You are required to switch between speaking with customers, to hands-on operational work, to desk-bound administrative work throughout your shift.
- Great Communicator: You need to be proficient in verbal and written English to communicate effectively with our customers. Fluency in additional languages and/or dialects is a plus. As part of an integrated and international team, you are furthermore encouraged to communicate openly and directly across all levels of the organization. You will also have to be an excellent communicator to ensure that no customer cases are missed out in between shifts.
- Independent and self-motivated team member

Applicants who are starting out who are passionate in customer service are also welcome to apply. Applicants must be Singaporeans or PRs.

**Location**:
Your initial training will be at BullionStar's bullion shop, showroom and vault at 45 New Bridge Road. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

**Salary and Benefits**:
The starting salary is SGD 3,250 - SGD 5,200 depending on your knowledge, competence, experience and skills plus one month's bonus, reimbursement of medical bills and access to an employee health and fitness benefit program.



  • Singapore EILEITHYIA SPECIALIST PTE. LTD. Full time

    Job SummaryEILEITHYIA SPECIALIST PTE. LTD. is seeking a skilled Clinical Support Specialist to join our team. This role provides administrative support to our obstetric and gynaecological specialists, ensuring the smooth operation of our clinic.The ideal candidate will have experience in a healthcare setting, with excellent communication skills and the...


  • Singapore ORTHOPAEDIC SPECIALIST PRACTICE PTE. LTD. Full time

    We are an orthopaedic specialist practice dedicated to providing high-quality patient care. We are seeking a Medical Support Specialist to assist our surgeons in the clinic.Key Responsibilities:Registration of patients and management of appointment bookingsBooking of operating theatre time and making arrangements for surgeryChaperoning during treatment room...


  • Singapore This is an IT support group Full time

    We are seeking a highly skilled and motivated IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical assistance and support to EUC users and ensuring the smooth operation. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a customer-focused attitude....

  • IT Support Specialist

    24 hours ago


    Singapore This is an IT support group Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for monitoring and maintaining our clients' networks, servers, application software, and hardware systems while providing technical support to onsite and remotely.

  • IT Support Specialist

    24 hours ago


    Singapore This is an IT support group Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team as a Help Desk Engineer. The ideal candidate will possess strong technical knowledge and excellent communication skills.As a Technical Service Representative, you will be responsible for resolving technical issues and providing exceptional customer service.Fulfilling service...


  • Singapore IVI AESTHETIC PTE. LTD. Full time

    Job Title: Customer Support SpecialistCompany Overview:At IVI Aesthetic Pte. Ltd., we strive to provide exceptional customer service in the beauty and aesthetic industry. Our team is dedicated to delivering a high level of care and support to our clients, ensuring they receive the best possible experience.Job Description:We are seeking a highly motivated and...


  • Singapore AlphaSense Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our growing Customer & Product Support team at AlphaSense.This role involves providing exceptional customer service, resolving technical issues, and collaborating with cross-functional teams to deliver a world-class experience for our users.Deliver timely and...


  • Singapore TRAACKR Full time

    Company Description Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands which have all made...


  • Singapore BIOMARK PTE. LTD. Full time

    **Job Position** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist roles and responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. We want you to join us on the...


  • Singapore Marvable Full time

    We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...


  • Singapore MESH BIO PTE. LTD. Full time

    About Us: Mesh Bio is fast growing health technology startup at the forefront of transforming healthcare through predictive analytics and digital twins technology. Our multidimensional health intelligence platform provides AI-powered clinical decision support, analytics, and automation solutions for healthcare providers to transform healthcare delivery with...


  • Singapore BIMAGE CONSULTING PTE. LTD. Full time

    We are looking for a proactive and customer-focused **Customer IT Support Specialist**to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products. **Key Responsibilities**: - Diagnose and resolve technical...

  • IT Support Specialist

    4 hours ago


    Singapore This is an IT support group Full time

    This is an IT support groupJob OverviewWe are seeking a highly skilled and experienced IT support professional to join our team as a Technical Support Specialist.


  • Singapore Marvable Full time

    We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...


  • Singapore ABB Full time

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Singapore WECRUIT PTE. LTD. Full time

    We are seeking a detail-oriented and organized individual to fill the role of Customer Service Support Specialist at WECRUIT PTE. LTD.About the PositionThis is a permanent position that requires a 5-day work week, including weekends and public holidays. As a Customer Service Support Specialist, you will be responsible for providing excellent customer service...


  • Singapore INFORM SOFTWARE PTE. LTD. Full time

    **What you can move with us**: - With your expertise, your primary responsibilities will be to provide technical support to our customers during the implementation, installation, and configuration phases. This includes customer support for the use and maintenance of our Industry 4.0 software product family. Together with your colleagues in a...

  • IT Support Specialist

    24 hours ago


    Singapore This is an IT support group Full time

    Job DescriptionWe are a team of IT professionals dedicated to providing exceptional support to our end-users. As an IT Support Specialist, you will be responsible for delivering 1st and/or 2nd level IT support, ensuring business continuity by monitoring and maintaining end-user computing devices. Your timely communication on issue status and resolution will...


  • Singapore VITA GROUP PTE. LTD. Full time

    Job Description:VITA GROUP PTE. LTD. is seeking a highly skilled Customer Support Specialist to join our team.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.Main Responsibilities:• Provide administrative support to the...


  • Singapore This is an IT support group Full time

    We are searching for a highly skilled Customer Acquisitions Specialist to join our IT support group. In this role, you will be responsible for identifying and acquiring new customers through proactive selling and strategic partnerships.Main responsibilities include:Developing and executing a sales plan to acquire new business opportunities.Collaborating with...