Reservations Executive

6 days ago

Singapore ONE FARRER PTE. LTD. Full time

To answer and respond effectively to all enquiries on Hotel’s rooms reservation in a knowledgeable, courteous and prompt manner. Ability to seize opportunity on up-selling at point of reservations.

**Responsibilities**:

- Determine guest needs and quote the appropriate room and rates as per requirements and up-sell Hotel products and services.
- Maintain knowledge of special rates, offers and any other promotions and packages.
- Assist guests in hotel reservations requests.
- Demonstrate the ability to interact with guests, employees and third parties that reflects highly on the hotel brand experiences.
- Responsible for facilitating reservations operations and procedures within guests, colleagues and public.
- Ensure all reservation information in all correspondences and reservations system is accurate.
- Provide efficient and courteous telephone service to guests and callers.
- Maintain a professional appearance and attitude so as to deliver the highest level of services at all times.
- Be completely familiar with the hotel products and services including operating time and days of the week for all outlets, hotel policies and the computer system.
- Ensure the process for FIT reservations are adhered to.
- Maintain professional business confidentiality.
- Perform related duties and special projects as assigned.

**Requirements**:

- Minimum 1 year of experience in a similar capacity from the hospitality industry.
- GCE A level/WSQ Diploma or Diploma in Hospitality/Tourism/Hotel Management, or its equivalent professional certification.
- Good verbal and excellent communication skills.
- Able to multitask and work in a fast-paced environment.
- Problem solving and organizational skills.
- A team player who is also able to work independently.
- Able to work on shifts/weekends/public holidays.

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