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Technical Customer Support

2 weeks ago

Kallang, Singapore 8xpand Company Full time

**8XPAND** is an innovative digital consultancy headquartered in Singapore. Since 2008 we have been helping companies grow, established brands and reimaging their businesses by building innovative digital solutions empowered by the latest technologies.

**Role Description**:
This position required **Burmese language **to support our office in **Myanmar**

**Responsibilities**
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
**Qualifications**
- Fluent English speaker
- Diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $2,500.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Professional development
- Work from home
Schedule:

- Flexible hours
- Monday to Friday
Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Professional Qualification (preferred)
**Experience**:

- Customer support: 3 years (preferred)
- Burmese Language: 10 years (preferred)