Aftersales & Technical Support Technician

Job Title: Aftersales &Technical Support Technician

Company: Durapower Technology Singapore Pte Ltd

Location: Singapore (Field-based, with regular reporting to office)

Reports To: Aftersales & Technical Support Manager

Company Background: Durapower Technology (Singapore) Pte Ltd is a leading global innovator of high-performance battery technology, specializing in the design, development, and manufacturing of advanced battery energy storage systems (BESS) for various applications, including electric vehicles, marine, industrial, and grid solutions. We are committed to driving sustainable energy solutions and are expanding our global footprint.

Job Summary: The Aftersales & Technical Support Technician at Durapower Technology Singapore Pte Ltd is a critical hands-on role responsible for providing direct technical support and service for installed Battery Energy Storage Systems (BESS) at customer sites. Working under the guidance and instruction of the Aftersales & Technical Support Engineer, this position involves troubleshooting, maintenance, repair, and commissioning assistance during the operational phase, ensuring high system reliability and customer satisfaction.

Key Responsibilities:

Field Service & Troubleshooting:

• Execute field assignments as directed by the Aftersales & Technical Support Engineer, which may include scheduled maintenance, corrective actions, or emergency service calls.
• Diagnose and troubleshoot electrical, electronic, and mechanical issues in BESS, including battery modules, Power Conversion Systems (PCS), Battery Management Systems (BMS), and cooling units.
• Utilize diagnostic tools (e.g., multimeters, clamp meters, oscilloscopes, specific software) to identify root causes of system failures.
• Perform necessary repairs, component replacements, and system adjustments on-site under the supervision or instruction of the Aftersales & Technical Support Engineer.

Preventive Maintenance:

• Conduct routine preventive maintenance (PM) checks, inspections, and performance verification tests on installed BESS units as per schedules provided by the Aftersales & Technical Support Engineer.
• Record and report any deviations or potential issues identified during PM activities.

Technical Assistance & Training:

• Provide basic operational and safety guidance to customers on-site as instructed by the Aftersales & Technical Support Engineer.
• Act as a key technical liaison between the customer and the Aftersales & Technical Support Engineer during field visits.

Documentation & Reporting:

• Maintain accurate and detailed service records, field reports, troubleshooting steps, and parts consumed for each job.
• Communicate findings and service progress promptly to the Aftersales & Technical Support Engineer for review and further action.
• Provide feedback from field observations to the Aftersales & Technical Support Engineer to contribute to product improvement and service strategy.

Safety & Compliance:

• Strictly adhere to all company safety policies, site-specific safety regulations, and industry standards (e.g., electrical safety, working at heights, LOTO procedures).
• Ensure all work is conducted in a safe and responsible manner, prioritizing personal and site safety.

Qualifications:

• Diploma OR Higher Nitec in Electrical Engineering, Electronics Engineering, Mechatronics, Power Systems, or a closely related technical field.

Experience:

• Minimum of 1-3 years of hands-on experience as a Field Service Technician, Aftersales Technician, or similar role in the battery energy storage, power electronics, industrial automation, or renewable energy sectors.
• Practical experience with lithium-ion battery systems, PCS, BMS, or TMS is highly advantageous.

Technical Skills:

• Strong foundational knowledge of electrical principles, AC/DC circuits, and power electronics.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical manuals.
• Proficient in using electrical testing equipment (e.g., multimeter, clamp meter, insulation tester).
• Basic computer skills for data logging, diagnostics software, and report generation.

Soft Skills:

• Excellent problem-solving and diagnostic abilities.
• Strong communication skills, capable of relaying technical information clearly to engineers and customers.
• Disciplined and able to follow instructions meticulously from the Aftersales & Technical Support Engineer.
• Proactive, reliable, and customer-service oriented.
• Ability to work independently in the field and also collaborate effectively within a team structure.

Other Requirements:

• Willingness to travel extensively within Singapore and occasionally regionally as required.
• Possession of relevant electrical safety certifications (e.g., WSQ Operate Competently in a Work at Height Environment, Electrical Worker License) will be a plus.