Senior Technical Support

6 days ago


Kallang, Singapore TACHUB SYSTEMS (ASIA) SDN BHD Full time

**IMMEDIATE VACANCY**

Position: Senior Technical Support

Location: Kallang Pudding Road (Singapore)

Duration: Permanent

Industry: IT Industry

**Key Responsibilities**
- **Mentor and coach Technical Support Team** to provide customers with exceptional support; including prioritizing assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues
- Provide **on-site and remote technical support** (Level 2 and Level 3) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
- Oversee daily team operations, ensuring efficiency and the successful execution of tasks
- Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support
- Assist with escalations and incidents, along with the Support Manager, effectively as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition
- Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
- Ensure the quality of Support meets our high Customer Service standards by delivering against and exceeding team performance, SLA’s and other KPI’s
- Proactively creates suggestions on improvements and processes for the team and improve the customer experience, and act as voice of the customer
- **Occasionally required to work after regular hours** and or specific overtime, in line with the global business needs.

**Skills and Experiences**:

- Experience at least **minimum 2 years or more in IT related fields**.
- **Ability to work efficiently in fast-paced, high-volume, multi-tasking environments** while remaining calm and poised under pressure.
- **Experience providing High Level support** for Network and System and Server Administration Platform includes but not limited to; assisting Level 1 support, when needed and ability to diagnose and resolve basic and complex technical issues.
- **Strong understanding of IT**related duties and business role.
- Ability to grasp new contexts, think beyond traditional solutions and challenge.
- Priority will be given to those able to **start immediately and locals**.

Official working hours: 9:00 AM to 6:00 PM **(may require overtime, if needed)**

**Job Types**: Full-time, Permanent

Pay: $4,500.00 - $6,000.00 per month

**Benefits**:

- Parental leave
- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Work Location: In person



  • Kallang, Singapore Ingersoll Rand Full time

    As a **Field Application Specialist (FAS Engineer)**, you will be a key technical ambassador for our advanced engineered solutions in **powder handling**, **powder/liquid mixing**, and **high containment systems**. You will support the commercial team throughout the entire customer lifecycle—from opportunity identification to post-installation...


  • Kallang, Singapore ÜberGard Pte Ltd Full time

    **Technical Support Engineer** **_JOB RESPONSIBILITIES: _** - Deliver service and technical support to end-users via phone, remote connection and/or over the Internet - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Gather customer’s information and determine the...


  • Kallang, Singapore DT Systems Full time

    DT Systems is a leading ServiceNow partner in Southeast Asia, dedicated to helping enterprises maximize the value of their ServiceNow. Our team boasts unparalleled expertise in Technology Operations, Full Stack App Development, and more. We have a proven track record of delivering successful transformations with measurable value and accelerated growth. Join...


  • Kallang, Singapore KBR Full time

    **Title**: Senior Consultant, Technical Risk and Safety **Job Descriptions**: Functional job responsibilities will include (but are not limited to): - Support safety and risk projects involving risk analysis, modeling, calculations, and other studies. - Perform high-quality, technically sound analyses and studies, including but not limited to Quantitative...


  • Kallang, Singapore AstraZeneca Full time

    **Senior Project Technical Manager - Global Operations** **Location Singapore** **_Use your Technical Leadership and project management skills to shape and deliver the future for AstraZeneca Operations assets._** **_ - ** **_As part of our Global Engineering function,_**_ you will be responsible for leading a team of technical SMEs to deliver the most...


  • Kallang, Singapore Jobline Resources Pte Ltd Full time

    **Responsibilities**: - Own the technical solution and design of Private Wealth IT system implementation. - Collaborating with architects, security teams, and infrastructure teams as well as with vendor teams for solutions alignment with best practices and facilitate architecture, security, development, delivery review sessions so to comply with clients...


  • Kallang, Singapore 8xpand Company Full time

    **8XPAND** is an innovative digital consultancy headquartered in Singapore. Since 2008 we have been helping companies grow, established brands and reimaging their businesses by building innovative digital solutions empowered by the latest technologies. **Role Description**: This position required **Burmese language **to support our office in...

  • Technical Manager

    6 days ago


    Kallang, Singapore NEC Australia Full time

    Successful applicants can expect to work in fast paced environment and will lead dynamic projects teams. The projects involved are high profile, challenging and offer good career references. **Requirements**: - Track record in leading technical teams for design, development and deployment of medium or large-scale C#,.net project using platform products...


  • Kallang, Singapore NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...


  • Kallang, Singapore e8f9e0d7-b6be-4118-be8d-076525d3cfdc Full time $80,000 - $120,000 per year

    Job Scope1.     Solution Development & Sales Supporta.     Assist the solution team designing and proposing technical solutions tailored to customer needs.b.     Support the sales team with pre-sales activities including technical discussions, solution presentations, Proof of Concept testing and product demonstration in various customer...