Technical Support Engineer
3 days ago
**Technical Support Engineer**
**_JOB RESPONSIBILITIES: _**
- Deliver service and technical support to end-users via phone, remote connection and/or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analysing the symptoms
- Perform testing and commissioning as well as preventive maintenance work on key management systems at customers’ sites
- Follow standard processes and procedures
- Redirect problems to research and development division
- Offer alternative solutions where appropriate with the objective of retaining clients’ business
- Follow up and make scheduled call backs to customers where necessary
- System testing and drafting operational procedure with system information, changes and updates
**_JOB REQUIREMENTS: _**
- Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic with 2 years working experience or equivalent
- Proven working experience in enterprise technical support
- Basic knowledge of Linux systems, utilities and scripting
- Strong problem-solving skills
- Strong and effective team player
- Good written and verbal communication skills
- Onsite maintenance / technical support experience will be an advantage
- Preferably have own transport (motorcycle)
**Job Types**: Full-time, Permanent
**Salary**: $2,000.00 - $3,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
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