Technical Solution Engineer

21 hours ago


Kallang, Singapore e8f9e0d7-b6be-4118-be8d-076525d3cfdc Full time $80,000 - $120,000 per year
Job Scope

1.     Solution Development & Sales Support

a.     Assist the solution team designing and proposing technical solutions tailored to customer needs.

b.     Support the sales team with pre-sales activities including technical discussions, solution presentations, Proof of Concept testing and product demonstration in various customer engagement events.

c.     Help translate client requirements into technical configurations for delivery.

d.     Participate in customer onboarding and post-sales technical implementation.

2.     Service Delivery & Operations

a.     Set up, configure, and monitor service delivery

b.     Provide first-level technical support during service delivery operations, ensuring service quality and customer satisfaction

c.     Conduct system health checks, routine maintenance.

d.     Troubleshoot and resolve technical issues related service delivery

e.     Document technical configurations, best practices and operational procedures.

f.      Support development team for lab setup, feature testing and other activities.



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