Singapore Client Relationship Manager

**About the role - Client Relationship Manager - Job Description**:
The Client Relationship Manager is responsible for managing multiple ongoing and new client relationships ensuring maximum levels of satisfaction, retention and growth. The Client Relationship Manager acts as a virtual CTO for our clients, ensuring optimal service delivery of IT infrastructure and supporting communications, and possesses proven client and project management capabilities.

**Essential Functions include**:

- Develop a detailed understanding of the clients business needs and requirements and providing in-depth technical IT advisory
- Multitask and competently manage multiple client requests and providing resolutions and resolving issues rapidly
- Prioritize tasks and issues appropriately and delegate or escalate to ensure issues are resolved in a timely manner
- Accurately assess retention risk and renewal strength
- Seek opportunities within sales to grow client revenue
- Oversee that team resources are effectively applied to client service requests to ensure timely, cost-effective issue resolution is met thus resulting in high client satisfaction
- Manage reporting of vital client information such as ticketing system details, billing, HR and time recording to ensure time effective reporting and communication
- Build strong and positive relationships with clients
- Identify and propose solutions to recurring production issues or functional short-falls
- Produce and maintain service client improvement plans
- Manage contract negotiations on behalf of clients with third party vendors
- Stay current on client IT infrastructure requirements, technology strategy and goals
- Present regular reviews of the client's technology platform, the Edge value proposition and opportunities for growth and/or improvement
- Understand how Edge Technology product/service meet client goals and solve issues
- Identify opportunities for growth and create proposals for client acceptance
- Coordinate Edge service/product teams as needed to improve client service
- Assist when appropriate in scheduling client maintenance and ensure appropriate client approval/sign-off is gained
- Ensure appropriate documentation is in place for specific support requirements, such as onboarding, up-grades, or sign off on completed projects
- Produce ad-hoc reports as required (CPU utilization, file security, hardware/software inventory)
- Organize and chair monthly/quarterly service review meetings
- Be available as part of escalation process for client support - 24x7x365 basis
- Plan and execute inward facing marketing campaigns of Edge product/service offerings or awareness of current industry technology developments

**Desired Skills & Experience**:

- Exposure to financial services, trading environments highly desirable
- Experience providing IT services to external clients
- Understanding desktop support, systems implementation, and hardware configuration
- Effectively analyze client IT systems requirements and have both technical and business experience to propose value added Edge solutions
- Hold others and self-accountable in delivering solutions and/or problem resolution in a timely, effective manner exceeding a client's expectations or SLAs
- Understand Edge and clients' business drivers and facilitate effective client value in meeting both the near term and long-term client needs.
- Maintain strong relationships with both client, Edge & third party organizations
- Understand and can implement the Edge project management process
- Communicate well organized technology information to both technical and non-technical users of Edge products and services
- Keen problem solver who owns problems until they are fully resolved
- Strong negotiating skills, solid business judgment and awareness to make good judgements and take quick decisions
- Strong organization, time management and prioritization skills
- Create effective client presentations and reports
- Manage all related time, billing, and client issues on an ongoing regular basis

**Technical skills and Qualifications**:

- Five plus year experience in service delivery/account management/senior consulting role, coordinating the delivery of broad ranging IT systems infrastructure capabilities to multiple clients.
- Microsoft, VMware, security, networking, project management qualifications highly desirable

**Company Description**:
**Growth**:
Edge Technology Group is growing rapidly and successfully attracts and retains leading industry talent. We do this by offering dynamic IT professionals exposure to a broad range of leading technologies and the opportunity to learn rapidly and contribute directly to the business.

**Who are we looking for**: