Client Relationship Manager

5 days ago

Singapore Unlimit Full time

**About Unlimit**

Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.

Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on
- and off-ramps.

Our mission is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.

**Responsibilities**:

- Demonstrate a deep understanding of each client’s business model to effectively promote and cross-sell Unlimit’s solutions, drive portfolio growth, and support clients in optimizing their payment account activities.
- Assess client needs and deliver tailored strategies to strengthen partnerships and enhance long-term cooperation with existing customers.
- Open and manage current accounts for both corporate and retail clients, ensuring accuracy and compliance with internal policies.
- Provide exceptional client service by delivering professional support, timely follow-up, and resolution of operational requests.
- Partner with Compliance/AML and Operations teams to ensure seamless account openings and efficient ongoing relationship management.
- Guide clients through the onboarding process, including documentation and regulatory requirements across Hong Kong, Singapore, and other jurisdictions.
- Build, nurture, and maintain strong relationships with both new and existing clients to drive engagement and satisfaction.

**Requirements**:

- University degree or equivalent in Economics, Law, Business Administration, or relevant field of study
- Experience in customer support, ideally, but not limited to the banking/payments or corporate services industry
- Proven track record of offering excellent customer support
- Driven and self-motivated to reach targets
- Ability to work independently, and possess strong organizational, time management, and communication skills
- Customer service-oriented, professional and resourceful
- Proven ability to tactfully handle customer inquiries and negotiations
- Experience working with CRM systems and/or in-house software programs

**Join Unlimit Team now

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