Knowledge and Change Management Lead

Singapore

**DRIVING CONNECTIVITY**

**Chart your Course with PIL**

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

**Get On Board for a Dynamic and Purposeful Career.**

The Knowledge and Change Management Lead will play a mission-critical role in the success of Project SAiLORS, a strategic transformation of PIL’s core business operational system. This role is responsible for designing and executing the knowledge and change strategy that ensures effective adoption, business continuity, and long-term organizational readiness. As the bridge between people, processes, and technology, the Lead will drive stakeholder engagement, institutionalize knowledge retention, and foster a culture of adaptability and learning. The individual will also define and manage success metrics that track the effectiveness of change initiatives, training efforts, and system adoption across the enterprise. This is a hands-on leadership role requiring strategic thinking, operational discipline, and strong cross-functional collaboration.

**Key Responsibilities**:

- Develop and execute an integrated Knowledge & Change Management Strategy aligned to the project framework.
- Define the project’s success metrics across change adoption, knowledge transfer, and business readiness; establish baselines, set targets, and report progress to leadership.
- Build and manage a centralized knowledge repository for system design, process documentation, training materials, decisions, and FAQs. - Lead stakeholder impact assessments, readiness evaluations, and engagement planning.
- Create and implement scalable training and onboarding frameworks, including manuals, quick reference guides, and video tutorials.
- Establish and govern knowledge continuity processes to mitigate risks from undocumented changes or personnel turnover.
- Drive strategic communications planning, ensuring clarity of messages across all transformation passages.
- Facilitate lessons learned sessions and post-passage retrospectives to capture reusable knowledge.

**MUST HAVE**:

- Bachelor's degree required (Communications, Business, IT, Organizational Development or related fields)
- Preferred: Master’s degree or formal training in Change Management (e.g., PROSCI, ADKAR), Knowledge Management, or Organizational Behaviour
- 8+ years of relevant experience in large-scale transformation programs, ERP implementations, or enterprise change initiatives
- Experience in shipping, logistics, or operations-intensive industries is a strong advantage

**Why Join Us**:

- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.

**Application Process**:
**About Us**

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.