Assistant Manager, Sales Support/customer Service
7 days ago
Job Responsibilities:
- Oversee and manage a Team of Customer Service Staff.
- Provide Training and Guidance on Customer Service.
- Oversee the co-ordination and monitoring of daily air, ocean & cross-border trucking shipments with local customers and overseas agents.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle complaints, provide appropriate solutions and alternatives and follow up with customers to ensure resolution.
- Oversee the cost and currency of the selling rates.
- Provide support to the Sales Team as and when is necessary.
Qualifications & Job Requirements:
- Diploma or Degree in any field or its equivalent.
- Being Customer Centric.
- At least 3 to 5 years of customer service experience in Freight Forwarding or Logistics Verticals.
- Experience in managing (i) Sales support functions, (ii) back-office function management & (iii) business planning support.
- Able to provide quotes to customers promptly.
- Ability to take initiative and responsibility
- Good proficiency in MS Office skills.
- Has the propensity to “go the extra mile” with a can-do attitude.
- Good inter-personal communication skills.
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