Customer Service

3 days ago

Singapore ADIRECT SINGAPORE PTE. LTD. Full time

We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales, providing customer service, and managing customer orders. The sales support specialist is also responsible for coordinating sales deliveries as well as recording sales data.
- Answering customer inquiries and following up with customers about their order status.
- Compiling a daily list of sales and providing sales data and guides to the sales department.
- Managing sales tracking tools, and compiling reports.
- Monitor sales trends and liaising with supervisor to develop sales strategies.
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
- Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
- Handling administrative duties for the company and its executives and management teams.
- Reporting any unusual activity to your supervisors.

**Requirements**:

- A high school diploma or equivalent.
- A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
- Experience in administration and high-volume office work may be advantageous.
- Excellent team working, motivational, interpersonal, communication, and customer service skills.
- The ability to multitask and quickly switch your focus.
- Computer literacy, IT skills, and typing skills.

**Benefits**:

- Career & Growth Development
- Friendly environment
- Annual Leave and Medical Benefits

**Work Schedule**:
5.5 day per week.

Monday to Friday: 9am to 6pm,

Saturday: 9am to 1pm

**Able to start work immediately or with short notice

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