Boutique Service Crew

2 weeks ago

Singapore AESOPICA PTE. LTD. Full time

The Boutique Service Crew at Birds of Paradise Gelato Boutique plays a key customer-facing role in delivering a delightful experience from the moment customers approach the boutique to the moment they leave. This role combines hands-on operational duties and customer service, reflecting the brand's commitment to quality, excellence and care.

**RESPONSIBILITIES**

CUSTOMER SERVICE EXCELLENCE
- Greet customers warmly and deliver excellent service across all touchpoints (walk-in, text, phone calls) with a positive and service-oriented attitude
- Introduce products and assist customers with tastings and recommendations
- Handle customers’ questions, complaints and feedback with professionalism, respect and empathy

PRODUCT QUALITY
- Carefully prepare and serve gelato & complementary products (including for deliveries, events)
- Safeguard gelato quality and ensure proper handling

BOUTIQUE OPERATIONS & MAINTENANCE
- Perform opening, closing and throughout-the-day procedures according to company's standards
- Perform cleaning and boutique maintenance to ensure boutique is in tip-top condition
- Ensure proper and accurate receiving and delivery of goods at boutique
- Assist in restocking supplies and managing inventory

CASHIERING
- Operate the point-of-sale (POS) system and handle transactions and payments accurately

FOOD HYGIENE SAFETY
- Ensure hygiene and food safety standards are followed at all times

TEAM COLLABORATION
- Work closely with fellow service crew members to ensure smooth operations
- Participate in pre-shift briefings and boutique meetings
- Assist at ad-hoc off-site events (e.g. weddings, live scoop etc.)
- Undertake ad-hoc duties as reasonably assigned from time to time

**WE ARE LOOKING FOR SOMEONE WITH / WHO IS**
- a heart of service
- strong work ethic (reliable, committed, go-the-extra-mile)
- high level of integrity and professionalism
- warm & positive communicative skills
- an ambassador who believes in & embodies our brand vision, mission & values

**REQUIREMENTS & QUALIFICATIONS**
- Diploma or higher
- Basic Food Hygiene certificate
- Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
- No prior working experience needed
- Shift work (5-day work week, including weekends & Public Holidays)

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