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Boutique Service Ambassador
2 weeks ago
At Aesopica, our boutique service crew plays a pivotal customer-facing role in delivering exceptional experiences from the moment customers enter to when they depart.
Key Responsibilities:- CUSTOMER SERVICE EXCELLENCE
- Greet customers warmly and provide outstanding service across all touchpoints with a positive and service-oriented attitude.
- Introduce products and assist customers with tastings and recommendations.
- Handle customers' questions, complaints, and feedback with professionalism, respect, and empathy.
- PRODUCT QUALITY
- Carefully prepare and serve gelato and complementary products (including for deliveries and events).
- Safeguard gelato quality and ensure proper handling.
- BOUTIQUE OPERATIONS & MAINTENANCE
- Perform opening, closing, and throughout-the-day procedures according to company standards.
- Conduct thorough cleaning and boutique maintenance to ensure the boutique remains in pristine condition.
- Ensure accurate receiving and delivery of goods at the boutique.
- Assist in restocking supplies and managing inventory.
- CASHIERING
- Operate the point-of-sale system and handle transactions and payments accurately.
- FOOD HYGIENE SAFETY
- Adhere to strict hygiene and food safety standards at all times.
- TEAM COLLABORATION
- Collaborate closely with fellow service crew members to ensure seamless operations.
- Participate in pre-shift briefings and boutique meetings.
- Assist with off-site events as needed.
- Undertake ad-hoc duties as reasonably assigned.
We are seeking an individual with strong service skills, high integrity, excellent communication abilities, and a passion for embodying our brand values.
