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Boutique Service Crew Supervisor

2 weeks ago

Singapore Birds of Paradise Full time

**Responsibilities**
- Make every Birds of Paradise Gelato Boutique a great place to visit by taking ownership of your duties in your assigned boutique, ensuring operations are running smoothly every day; and by delivering a best-in-class service that takes care of every customers’ experience through every touchpoint
- Ensure compliance with company standards, standard operating procedures, and governing regulations

**Duties**
- Supervise boutique operations together with fellow Supervisor from opening to closing according to company standards & standard operating procedures
- Create a nurturing environment through positive language, feedback and teamwork
- Train new service crew in the learning of technical skills and knowledge and inspire them to deliver their best
- Perform administrative work to ensure boutique is well-run.
- Maintain boutique environment in tip-top condition according to company SOP
- Observe, improve & implement better ways of getting things done
- Assist or lead at ad hoc off-site events (e.g. weddings, live-scoop events)
- Undertake ad-hoc duties as reasonably assigned from time to time

**We are looking for someone with**
- a heart of service
- strong work ethic (reliable, committed, go-the-extra-mile)
- high level of integrity and professionalism
- warm & positive communicative skills
- an ambassador who believes in & embodies our brand vision, mission & values

**Requirements**:

- Diploma or higher
- Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
- 8.5h to 10.5h work day (5-day work week, including weekends & Public Holidays)

**Boutique locations**
- Katong / Jewel Changi Airport / Beach Road / Mandai
- _Deployment will be discussed at interview_

**About Birds of Paradise**:
We delight in creating gelato of the finest quality, inspired by the botanical flavours of nature.
At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.
Vision: To make the world a better place
Mission: Delight our customers, Nurture our staff, Contribute to community
Workplace: Across Singapore (East & Central)

Pay: $2800 - $3500 / month

Job types: Full-time

Education: No education required

Work location: On-site