Boutique Supervisor

7 days ago

Singapore RI LUXURY PTE. LTD. Full time

The Boutique Supervisor will be assigned to a Låderach boutique and oversees the end-to-end operations of the store.

Duties & Responsibilities:
Performance Area 1: Achieve Sales & Deliver Service Excellence
- Monitor and manage boutique’s sales performance and process to ensure that monthly sales targets are met.
- Manage order processing, fulfilment and returns of customer orders
- Achieve service excellence by managing service quality and customer satisfaction

Performance Area 2: Boutique Management
- Ensure that boutique operations are not affected in the absence of any staff including the Supervisor
- Supervise and maintain house-keeping standards at the sales floor, storeroom and working room
- Perform daily stock check
- Monitor and ensure that visual merchandising presentation is attractive, tidy and presentable.

Performance Area 3: Deliver Operations Excellence
- Coordinate with the Business Development Executive on all corporate enquiries and/or orders if any.
- Manage compliance with Food and Beverage hygiene policies and procedures
- Manage workplace safety and health systems

Performance Area 4: People Management
- Train and coach new staff, ensure that he/she is clear of his/her performance expectations and smoothly integrated into the team
- Facilitate learning opportunities and develop leadership capabilities among boutique team
- Ensure that all boutique staff abide by the Standard Operating Procedures
- Provide all staff with regular coaching and performance feedback
- Responsible for every staff' performance during confirmation, mid-year review and end-year appraisal.

Requirements:

- Minimum ITE / Diploma / Degree in Retail Management or Business Administration
- Excellent communication and interpersonal skills
- Able to converse fluently in English
- Able to work rotating shifts
- At least 3 years’ experience working as a retail associate
- Prior experience in a supervisory role would be an advantage

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