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Boutique Supervisor

2 weeks ago

Singapore Christian Dior Couture Full time

**Position**:
**The Boutique Supervisor assists the Manager in operating all aspects of the Boutique. He/She knows the history, codes and collections. He/She knows how to retain customers by the quality of its welcome, ability to understand their expectations and the relevance of its advice. Within the Dior boutiques, the Boutique Supervisor helps radiate the Dior spirit in the world and to propose a unique experience to the customers.**

**Responsibilities**:
**1. Management**
- Supervise the day-to-day operations within the team (briefings, team building )
- Manage the integration of new joiners and help manager to assign responsibilities.
- Transmit product training to sales staff.
- Share ideas regularly and follow up the tasks delegated by the manager.
- Improve synergies with other boutiques.

**2. Supervising Performance & Sales**
- Achieve sales target by mastering the use of selling techniques, clienteling and product knowledge.
- Contribute to the global team performance be a Role model.
- Know targets (by product category) in terms of daily, weekly and monthly sales in order to push the sales team and motivate them: Morning meetings and punctual daily updates.
- Share responsibility of spot Coaching

**3. Lead by Example when Selling**
- Dedicate a large part of your time on the sales floor.
- Welcome clients entering the department like a host, identifying their expectations, encourage them to visit the boutique and invite them to discover the Dior universe.
- Know how to create the best customer experience through a ‘multi-sensory’ selling style. Supporting Customer Relations and Services
- Guarantee the transmission of the passion for the Brand within the department.
- Be a role model to the team when inviting to discover other departments of the Boutique.
- Supervise customer service that is beyond reproach (ASS, complains, package )
- Optimize relationship with customers through regular contacts.
- Ensure the upkeep of the selling space and the image of the store

**4. Following up the Organisation of Back-Office**
- Organize and contribute to stock management.
- Be available for supporting the sales and handle with payments when necessary.
- Control and maintain floor display area and merchandise. Any other duties/matters which may be assigned from time to time by your reporting manager.

**Profile**:
**Work Experience**
- Previous experience in sales, customer service and customer relation industry with relevant supervisory experience

**Skills**
- Excellent inter-personal and communication skills
- Excellent customer service
- Fluent in English
- Basic computer skills
- A professional image with good sales presentation skills and the ability to build rapport with clients

**Qualities**:

- Aggressive
- Result-oriented
- Good team player and motivating leader
- Confident and motivated
- Excellent work ethics
- Passion for retail
- Ability to handle stress and difficult situations
- Possess excellent fashion sense and trend awareness

**Others**:

- Must be willing to work retail hours
- Must be willing to work weekends and public holidays
- Professional, polished and presentable outlook and disposition
- Able to represent the brand as an ambassador
- Lead the clients (existing and potential) to explore the ultimate experience of the world of Dior