
Boutique Supervisor
2 weeks ago
**Job description**:
- To perform sales activities and other related activities such as stock display, after sales services and supports the Boutique Manager to ensure smooth retail operation and strict compliance of the company’s operational procedure. Responsible for boutique CRM maintenance.
- Providing customer a good shopping experience.
- Achieving sales target by identifying customers’ need, recommending the right product and closing the sale.
- Performs stock and cash count according to the operating procedure.
- Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.
- Responsible for defective/damaged stock handling.
- Perform CRM and coordinate with Management for activities. Ensure all customer data are entered correctly.
- Responsible to execute customer loyalty program/activities.
- Handle customer complaints and report to Management on unusual repairs.
- Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.
- Ensure that boutique is maintained in accordance to guidelines.
- Ensure that watches are merchandise in accordance to guideline.
- Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy.
- Ensure all sales and stock reports, customers service documents are accurately complied and filed.
- Submits reports of staff attendance, overtime claim in time.
**Profile**:
- More than 3 years supervisory experience in retail sales
- Preferable from the Watch Industry or Luxury sectors
- Watch product knowledge is an added advantage
**Professional requirements**:
- GCE "N" level & above
- Retail qualification ideal
**Languages**:
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