Boutique Service Crew

2 days ago

Singapore AESOPICA PTE. LTD. Full time

The Boutique Service Crew is a customer-facing role at Birds of Paradise Gelato Boutique that delivers delightful experiences to every customer, according to company’s standards.

**ABOUT US**

At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.

VISION

To make the world a better place

MISSION

To delight our customers

To nurture our staff

To contribute to community

**RESPONSIBILITIES**
- make every Birds of Paradise boutique a great place to visit by taking ownership of your duties in your assigned boutique, ensuring operations are running smoothly every day; and by delivering a best-in-class service that takes care of every customers’ experience through every touchpoint
- ensure compliance with company standards, standard operating procedures, and governing regulations

**DUTIES**

STRATEGIC
- Observe, improve & suggest better ways of getting things done

DAY-TO-DAY
- Perform boutique operations from opening to closing according to company standards & standard operating procedures, including
- punctual boutique opening; efficient & complete closing
- proactive engagement with customers (walk-in, text, phone calls, etc)
- carefully prepare & serve gelato & complementary products (including for deliveries, events)
- accurate cashiering & reporting
- handle customers’ questions, complaints and feedback with warmth and tact
- safeguard gelato quality and ensure proper handling
- monitor performance of freezers throughout the day
- receiving and delivery of goods at boutique
- submit accurate and timely reports on inventory, etc
- alert Boutique Supervisor on any issues that may arise
- Proactively maintain entire boutique environment in tip-top condition according to company SOP, including
- implement measures for health & safety of staff & customers
- daily, weekly and monthly cleaning & maintenance of the boutique premises and equipment
- organise storage areas
- identify, implement & manage effective signage (relevance, effectiveness, cleanliness and condition)
- monitor usage levels and procure consumables (e.g. cleaning, stationery) as required
- Assist at ad hoc off-site events (e.g. weddings, live-scoop events)
- Undertake ad-hoc duties as reasonably assigned from time to time

**WE ARE LOOKING FOR SOMEONE WITH**
- a heart of service
- strong work ethic (reliable, committed, go-the-extra-mile)
- high level of integrity and professionalism
- warm & positive communicative skills
- an ambassador who believes in & embodies our brand vision, mission & values

**REQUIREMENTS & QUALIFICATIONS**
- Diploma or higher
- Basic Food Hygiene certificate
- Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
- No prior working experience needed
- Shift work (5-day work week, including weekends & Public Holidays)

**REPORTING LINES**
- Reports to Operations Manager

**SUCCESS IS WHEN**

Our boutiques are running smoothly and all on-ground issues are resolved in good time, i.e. all standard operating procedures and company standards are adhered to; quality of products are well
- maintained; customer service is top-notch, boutique and equipment are clean; customers are regularly delighted and their issues are resolved quickly.

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