Business Systems Specialist

**Purpose**:
The incumbent should possess the following and is required to perform system changes (listed below) according to work allocated by the reporting manager:

- Business process knowledge in all business functions namely, Order Processing, Order Fulfilment, Master Planning, Procurement and Sourcing
- Knowledge and experience in system configuration, design and development involving at least 1 system:

- Oracle eBusiness Suite for modules namely Order Management, Purchasing, Inventory, Cost Management, Work in Process (WIP), Bill Of Material (BOM), Advance Pricing

**Key roles and responsibilities**:

- Key accountabilities:

- Lead in user requirements gathering and analysis
- Drive user discussions and conduct workshops to facilitate information gathering
- Perform feasibility study to ascertain area of automation
- Propose and review functionality with respective stakeholders affected by the change
- Document user requirements into user specifications (functional & technical)
- Lead in system design and development of functionality according to the agreed user specifications
- Develop test plan & scripts
- Conduct testing on developed functionality to ensure compliance to user specifications and internal quality assurance requirements (e.g. system performance benchmarks)
- Lead in user training & user acceptance testing
- Ensure proper deployment of change orders to production environment in accordance to internal procedures
- Review all work deliverables from development resources assigned, and provide guidance to development accordingly. Resources can be internal or extended vendor resources on technical delivery
- Provide periodic reports to reporting manager on work status/project progress
- Accountabilities are applicable to daily support, change order sustenance and project work
- Ensure full compliance to company policies, internal procedures, information security and JSOX audit requirements for all work performed
- Other duties as assigned by reporting manager
- Daily Support
- **20% of time (or less) in daily support activities**
- Handle issues resolution in accordance to SLA
- Report any system or operational deficiencies and recommend areas for improvements
- System Sustenance Change Orders
- **20% of time (or more) on change order fulfilment activities**
- Manage full change order fulfilment for the designated systems independently
- Manage development resources allocated as per change order requirements (usually of low to medium complexity)
- Projects
- **Minimally 60% of time in project work**
- Project activities include but not limited to requirements gathering, setup/configuration, design, testing, training, documentation, deployment, etc.
- Review all project outputs in relation to IT system deliverables from project development resources

**To succeed in this role, you will need to possess the following qualifications, skills and experiences**:

- Minimum 10 years information management experience in MNC, including the following will be preferred:

- 8 years’ experience in IT lead role in project / support environment
- 8 years’ implementation background in Oracle EBS (3 full cycle) or support background in the same context
- Degree in Computer Science / Engineering or IT related fields
- For Oracle EBS - Conversant with PL/SQL, Developer 2000 and Oracle 6i
- Familiar with High Tech Industry
- Proficient in Microsoft Office Tools (e.g., Word, Powerpoint, Excel, Visio, Project)
- Good IT support and troubleshooting skills
- Proficient in business as well as technical writing / documentation
- Proficient in English to effectively communicate and collaborate with stakeholders
- Good interpersonal and communication skills, both written and verbal, to work with internal and external stakeholders
- Customer focus and have business sense
- Excellent organizational and multi-tasking skills, attention to quality, self-motivated, and a strong desire to succeed
- Accountable, decisive, good leadership and emotional intelligence
- Good analytical / problem-solving skills
- Team work & collaboration with internal and external resources
- Professional ethics & integrity
- Change adaptability, flexible, able to work under pressure or tight deadlines