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Concierge

2 weeks ago

Singapore GUOCOLAND PROPERTY MANAGEMENT PTE. LTD. Full time

**Job Description**:

- Welcome and greet customers (office & retail) in a professional manner in accordance to the stipulated SOP;
- Be familiar and well-versed with the floor plans, facilities, services and nearby amenities to guide and direct customers;
- Manage the Visitors’ Management System at the office tower, handle queries and feedback from the public in a professional and timely manner;
- Promptly attend to tenants’ requests/feedback e.g. taxi booking, dining reservation;
- Provide immediate service recoveries for lapses in services;
- Assist in promotional activities at the retail mall e.g. carpark redemptions, gift redemptions, vouchers redemption & purchase, etc;
- Oversee the loan of umbrellas and other equipment to office tenants; &
- Any other duties assigned

**Requirements**:

- Minimum O-level with credits in English;
- Minimum 3 years of customer service experience in the hotel, airline, tourism, real estate or related industries;
- Good communication and interpersonal skills