Concierge

3 days ago

Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities

1. Handles all duties associated with the daily Concierge Desk operations.

2. Assists in coordinating transportation requirements (e.g. taxi cab, shuttle bus, limousine service) for guests/visitors.

3. Administers all guests' bookings arrangements e.g. airlines, F&B, attractions, SISTIC bookings etc.

4. Handles guest requests, queries and feedback in a timely and professional manner.

5. Offers suggestions and provides constructive advice to ensure guest satisfaction.

6. Handles all incoming and outgoing mail and messages/ courier matters.

7. Manages a team of Bellman/Bell Captain in the absence of the Chief Concierge.

8. Keeps updated on latest events/information pertaining to tourism matters happening in town and Hotel's amenities and services.

9. Performs any other job tasks assigned by the management.

Requirements

1. 2 years of experience in a similar capacity in a 4/5 star hotel

2. Customer oriented and guest focused

3. Proficient in MS Word, Excel, PowerPoint applications

4. Possesses excellent knowledge on Opera system

5. Well-groomed with a pleasant personality

6. Positive attitude and good communication skills

7. Ability to work on your own and as part of a team

Tell employers what skills you have

Lifestyle
Microsoft Office
Concierge Services
Housekeeping
Interpersonal Skills
Property
Books
PowerPoint
MS Word
Good Communication Skills
Transportation
Opera
Customer Oriented
Excel
Customer Service
Hospitality

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