Operations Lead

4 days ago


Singapore ERP21 PTE LTD Full time

(Successful applicants can expect to work in fast paced environment and will lead dynamic projects teams. The projects involved are high profile, challenging and offer good career references)

**Responsibilities**:

- Responsible for managing a team of support engineers for biometrics capturing and automated immigration clearance Systems.
- This includes support activities such as tracking issue logs, ensure issue response and resolution meet SLA(Service Level Agreement), leads the team to investigate root cause of issue and deployment of patches.

**Requirements**:

- Graduate with a Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent.
- At least 2 years experiences in an Operations Lead role.
- Have good tracking and monitoring skill and able to perform end-to-end investigation of issues from client to server.
- Knowledge and hands on working experience in Windows platform, helpdesk operations will be required.
- A team player, with good interpersonal and problem solving skills.
- Self-motivated, result-oriented, and able to lead and front customer in the investigation of technical issues.
- **Must be Singapore Citizens.


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