Dtl for Customer Onboarding, Diligence

Job ID: 26891

Location: Singapore, SG

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 23 Apr 2025

**Job Summary**
- RESPONSIBILITIES*- This role is responsible for leading hives within the domain of Customer Onboarding, Diligence & Lifecycle Mgmt. The appointed individual is expected to lead 6 hives and lead all delivery for the domain of Customer Onboarding, Diligence & Lifecycle Mgmt in WRB Business. In this context, the associated core responsibilities are as follows:
- Deliver best in class customer welcome experience with Mobile-first and customer-centric design to become the best in welcome experience in the industry
- Create digital transversal origination capability for Standard chartered bank and its customers to provide a modular, efficient, fast and accurate core onboarding services, enabling a state-of-the-art experience and one of the best in industry
- Leveraging partnerships to build digital client journeys and making WRB (Consumer, Private, and Business Banking) profitable

**Business**
- Collaborate with key stakeholders across WRB, Sales and Distribution, Technology, Data and Digital teams
- Engage Group/Regional/Country teams to present business cases and contribute to work prioritization aligned with WRB and Technology objectives.
- Accountable for driving business outcomes supported by technology pillars / products
- Contributing to the establishment of the product roadmap through collaborative discussions with stakeholders.
- domain lead partners with the Chief Product Owners and Chapter Area leads to manage capacity and ensure the squads are set up for success.
- Guide the Engineering Leads to ensure the technical consistency of solutions in the Hive with the business architecture.
- Lead architecture evaluations during RFPs for technology tools and service providers.
- Exhibit passion for client experience with a user-first mindset.

**Risk Management**
- Creates awareness, understanding and comply with the regulatory framework and risk environment in which the Group operates
- Ensures adherence with the highest standards of ethics and compliance with relevant policies, process, and regulations
- Act as the risk control owner under the Group’s risk management framework
- Responsible for effective risk management across all initiatives planed for the hive.
- Act as the risk control owner under the Group’s risk management framework at the appropriate level.

**Regulatory & Governance**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Represent the domain in relevant governance & risk committees - e.g. NFRC
- Delivery of conduct plan across region and relevant technology forums
- Ensure that the GRAM risk rating for the domain is maintained
- Represent the Hive and contribute to the governance forums like RF, QPR etc.
- Ensure that other technology leaders in the Hive and across Hives are sufficiently involved in the Hives interaction events like quarterly planning, show & tells etc.
- Perform a vital communication role within the organization/domain on technology matters.
- Effectively and collaboratively identify, escalate, mitigate, resolve any risk, conduct and compliance matters.
- Create a positive impact in the organization and across the industry by sharing knowledge and expertise with others.
- Work with Coaches and CPO to build an empowered, high performing team in a psychologically safe environment.
- Empowers their team (Engineering Leads) to work with the hive, the scope of the role prohibits constant and direct involvement in each hive.

**Regulatory & Governance**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Represent the domain in relevant governance & risk committees - e.g. NFRC
- Delivery of conduct plan across region and relevant technology forums
- Ensure that the GRAM risk rating for the domain is maintained
- Represent the Hive and contribute to the governance forums like RF, QPR etc.
- Ensure that other technology leaders in the Hive and across Hives are sufficiently involved in the Hives interaction events like quarterly planning, show & tells etc.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethi