Sme Operations Assistant Manager

**Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

- **Serve with Obsession**:Build win-win relationships for the long-term by having a customer obsession.
- **Grow Relentlessly**: Strive to become our best, most authentic selves.
- **Enable Teamwork, Disable Politics**:Only by forging togetherness, we help each other succeed.
- **Test Measure Act**: Stay curious and reinvent ourselves, through innovation and experimentation.
- **Focus on Impact**:Create impact through bias for action and tangible results.

We are hiring SME Operations Assistant Manager with the responsibility as below:
Accountable for day-to-day cash/transaction operations, reconciliation and its related KPIs - TAT, productivity and capacity
- Responsible for ensuring that the Operations team process and reconcile day-to-day transactions timely and accurately (including but not limited to, disbursal, repayments, refunds)
- Innovating and improving operational processes and flows as needs arise; including but not limited to automating operations.
- Streamline and standardise operations where applicable.
- Assist the Operations Manager to manage any operational risk, including taking remedy action, if required
- Implementing various initiatives for Singapore, with focus on the operational needs (e.g. maximizing features such Virtual Accounts and APIs with local bank(s) to enhance operational effectiveness)
- Leading and/or participating in multi-functional ad hoc projects / working groups, particularly those focused on improving operational efficiencies - may include automation, process change, process streamline etc.
- Partner and work with Finance, Compliance, Risk teams ensuring that we operate within and uphold the relevant regulation standards.
- Maintaining and supervising documentation of processes and decisions
- Cover any operational gaps as and when required.Any other ad hoc requests

**Requirements**:

- Minimum 3 years of experience in ledger management or accounting (preferably with added experience in process optimization)
- Meticulous and detail-oriented especially in checking and submitting data on spreadsheets.
- Able to see both the “larger picture” and the details
- Resilience and tenacity, not knocked down by difficult situations and times
- Independent worker who does not require excessive hand-holding Excited by enhancing operational efficiencies and productivity (e.g. do better, do faster, do less)
- Enjoy translating analysis results into actionable business recommendations
- Confident and clear at communicating complex ideas and information and collaborating across teams
- Keen to learn / “Growth mindset”
- Team player; puts the team ahead of self
- Willingness to constantly experiment and try new things
- Customer-centric mindset
- Strong stakeholder management skills
- Alignment to, and ability to demonstrate adherence to company values

**Benefits**
- **Time off**:

- We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- **Flexible Working** - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- **Medical Benefits** - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
- **Mental Health and Wellness** - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit
- **Learning & Development** - We believe learning should never end and we support everyone with self-learning L&D allowances.
- **Tech Support** - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity